Administrator (Customer Service)

3 months ago

Skelmersdale, United Kingdom PHS Group Full time

**Skilled at Office Administration? We want to meet you**

**Administrator**

**Skelmersdale**

**Salary: £22,500**

**Great hours Monday to Friday, no evenings or weekends (full time, permanent position)**

Are you looking for an Administrator position where you will be truly valued? Have you previously shown loyalty and longevity in roles as an Administrator? Do you live in or near Skelmersdale? If you’ve answered ‘Yes’ to the above, we have brilliant news for you

It’s a diverse role where you may also be helping customers on the phone with contracts, products, chasing up orders and liaising with suppliers. We’re keen to help you develop in your career here too. It’s a busy, challenging role in a vibrant and fun place to work. More than that, there’s a real family feeling to our workplace, one of the many reasons we think you will love it here. The hours are great too - Monday to Friday (no evenings or weekends) on guaranteed full-time hours.

**As our Administrator at Direct365**:

- You’ll be providing excellent customer service through administrative tasks and calls, liaising with other departments to analyse and solve any customer queries.
- Processing orders accurately, dealing with all aspects of changes to customer accounts, and building upon customer relations.
- Tasks will include producing invoices, contracts, service agreements for customers, raising credits, additional invoicing and addressing feedback from sub-contractors.
- Maintaining an excellent knowledge of our products and services to ensure we understand our customers’ needs.
- Experience in an administrative role, who has shown loyalty or longevity in a similar position.
- A successful track record of delivering objectives and results, achieving business KPIs.
- Experience producing invoices and processing orders in a previous administration role.
- A passion for delivering excellent customer service, and happy to take calls as part of a team.
- Excellent communication skills. You’ll need to be a team player with a professional manner.
- Most important is a can-do attitude, someone who really takes pride in their work.
- Being able to drive / having your own transport to commute to our office is beneficial.

**In return for your commitment and expertise, you will benefit from**:

- A good salary of £22,500 in a full-time permanent position
- No weekend or evening working - great hours Monday to Friday (37.5 hours a week)
- Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’
- Training to expand your skills. We offer accredited ILM training through external and in-house training
- 23 days holiday plus bank holidays (31 days in total)
- Buy / Sell holiday scheme
- Free Parking onsite so no parking costs
- Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more

**About us**

At Direct365, our vision is to be the UK’s number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone’s peace of mind that the job’s well done.

Direct365 is part of the phs Group, the UKs leading Hygiene Services provider.** phs Group** was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 90,000 customers across 300,000 locations incorporating numerous businesses during its 61 years of business.
- At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination._

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