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Digital Engagement Officer

3 months ago

London, United Kingdom Department for Business and Trade - Digital, Data and Technology Full time

The newly created Department for Business and Trade brings together the business focused functions of the former Department for Business, Energy and Industrial Strategy (BEIS) and the Department for International Trade (DIT). Our joint expertise in trade and business provides us with a unique opportunity to unleash the power of UK businesses, reform regulation to reduce burdens and unlock post-Brexit freedoms.

This role can only be worked from within the UK and not overseas. Most DBT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average. Changes to these working arrangements are available in certain circumstances but must be agreed with the vacancy manager and in line with the requirements of the role. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.

**Find out about life at DBT, our benefits and meet the team by watching our recruitment video, **visiting our **website **or reading **our blog**

**Responsibilities**

You will be an experienced Digital Engagement Officer who can:

- Work with the Technology Services team to highlight improved ways of working in the organisation using Microsoft 365 solutions, to help achieve a more efficient public service delivery
- Work with the Technology Services team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released.
- Provide a professional first point of contact for digital engagement enquiries, advice and information to stakeholders within the organisation.
- Assist with training and adoption of new Microsoft 365 solutions and processes including delivery and creation of training plans, materials and documentation.
- Monitoring the M365 support network in Microsoft Teams, posting regular announcements relating to M365 updates and responding to questions posted by colleagues across the department.
- Delivering internal engagement products covering topics such as Learning and Development, Professions, and Microsoft 365 feature releases.

**Essential Skills and Experience**

You will need to have demonstrable skills and experience of:

- Able to present complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail.
- Strong problem-solving, critical thinking, and analytical skills.
- Excellent communication/negotiation skills (both written and verbal) and experience of managing various stakeholders differing in levels of seniority.
- Ability to use engagement techniques to support the delivery of a piece of work and /or successfully “land” change.

**Desirable Skills and Experience**
- Effective meeting facilitation skills
- Able to work effectively in a culturally diverse environment.
- Experience with and enthusiasm for coaching, mentoring and on the job training
- Proficiency in Microsoft PowerPoint, Microsoft Planner, Intranet publishing systems, MS Outlook, MS Teams and other business critical-platforms
- Proven ability to effectively juggle varied workload and react to regular requests from across the business.
- Able to work in a team.

**Benefits**
- Extensive learning and development tailored to your role, with budget for training, qualifications or professional membership of a recognised body
- An environment with flexible, hybrid working options such as condensed hours
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- Annual leave starting at 25 days per annum plus statutory bank holidays rising to 30 days with service
- Three paid volunteering days a year
- Employee benefits programme offering retail discounts, a season ticket loan for public transport, and a cycle to work scheme

**How to Apply**

Sift will take place week commencing: 26/02/2024

Interviews will take place week commencing: 11/03/2024

At the sift stage for this role, we will assess your CV and personal statement against the essential skills and experience listed above, so please ensure these documents evidence these criteria. Your personal statement must be a maximum of 750 words You can use bullet points and subheadings if you prefer. As well as evidencing the criteria you should also touch upon why you're interested in DBT and in this role.

**How We Interview**

At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. A role-specific list of these can be found below.

We will assess you against these Technical Skills during this process:

- User Focus
- Stakeholder Relationship Management
- Service Reporting

Detailed explanations of each Technical Skill can be found on the DDaT Framework.

We will also assess you against the following Behaviours:

- Communicating and Influencing
- Working Together
- Seeing the Big Picture
- Changing and Impr