Operations Manager

3 weeks ago


Belper, United Kingdom Brook Street Full time

I am delighted to be working with a well-established manufacturing company, based in Belper, looking for an Operations manager to join their Call Centre team. If you're looking for a new challenge within operations and customer services, look what's in storebelow
Job Title: Operations Manager - Call Centre

**Salary**: £33,016.00 (+£1500 bonus each year)
Hours: 39.5 hours per week
Location: Belper
The Role:
" Lead and support a team of customer facing agents working on a specialist skill to ensure that organizational goals and operational targets are achieved and maintained.
" Build and maintain close inter
- departmental relationships, based upon the fundamental needs and requirements of our customers, and the wider business.
" Deliver exceptional customer service to B2B and B2C clients within agreed unique SLA's.
" Lead the way by mentoring and developing individuals.
" A Management Level 5 qualification or previous experience in a managerial role.
" Fundamental understanding of contact center operational management.
" Excellent motivation and team management skills.
" Highly analytical with attention to detail.
" Excellent IT knowledge, particularly Excel and PowerPoint.

**Benefits**:
" Generous pension scheme
" Cycle to work scheme
" Extensive training and development opportunities
" Wellbeing programme



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