Executive Host

Job Description

Executive Front of House Host

Hospitality / Customer Service Experience is essential

Main duties

Work as part of a small team of executive hosts to support the day to day running of the house, including extensive formal & kitchen gardens and the conference facilities Ensure high standard of cleaning, catering and maintenance requirements are met and issues escalated as necessary Flexibility in working hours, including travelling between locations, evening working with some overnight stays Be adaptable to a changeable environment and able to operate on a flexible rota system Ability to host high profile customers with discretion and 5 star excellence Manage all logistics in support of Customer Visits Fully understand and comply with client strategy, policies and procedures Provide a VIP Concierge Service, including “Meet and Greet” Develop effective professional working relationships with client personnel at all levels of the Organisation. Develop effective professional relationships with home and international customers Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily. Support Emergency Procedures as necessary Undertake mandatory training courses relevant to the role Work closely with the in house catering team to adapt seasonal menus

Key skills

Extensive hospitality / customer service experience is essential Customer focused – always putting the Customer at the forefront of everything you do. Ability to remain calm and composed under pressure Ability to communicate effectively with Customers and personnel at all levels of the Organisation Cultural Awareness Organisational and Time Management Skills Ability to Problem Solve and escalate when necessary Customer orientated approach with a high attention to detail Knowledge and operational experience of Microsoft Office software Desire to continually improve and self develop

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