Head of Golf Operations
3 months ago
**General Role Description**
This person will work closely with all other departments at Sandford Springs, to oversee all golf related customer journeys from arrival to departure, including members, golf breaks, golf societies and casual green fees.
**Main Duties**
1. To maintain the highest standards of service for members and customers in all departments
2. To be the main point of contact for members of the golf club
3. To oversee golf days, societies, members events and competitions at Sandford Springs
4. To be very visible in front of the customer whenever possible, especially large golf days and golf breaks.
5. To be very sales driven in driving new membership, member retention and all other sales at every opportunity, to achieve company budgets.
6. Line manage the professional shop manager
7. Identify gaps in our golf offering and share ideas
8. Identify opportunities to enhance the guest experience and make the necessary changes
9. Identify areas of the golf course where improvements can be made to better serve our customers
10. To oversee the Intelligent Golf and Concept systems
11. To deliver our ‘Welcome Meeting’ and ‘farewell meeting’ to all golf breaks or arrange the delivery of this in your absence
12. To manage the team of marshals and the fleet of buggies
13. To maintain a consistently high standard in your department
14. To liaise regularly with other hotel departments, especially the marketing department, in driving sales of golf days, membership and golf breaks
15. To liaise with the PGA on behalf of Sandford Springs
16. To liaise with all relevant stakeholders and lead the production of the members diary
17. To lead by example
**Job Types**: Full-time, Permanent
Pay: £32,000.00-£35,000.00 per year
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Sick pay
- Store discount
Supplemental pay types:
- Bonus scheme
Work Location: In person
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