Sales Co-ordinator

5 months ago

London, United Kingdom Safran Full time

**Job description**:
Sales Co-ordinator

Pitstone, Tring, Hertfordshire

£ Competitive

Benefits: 5% Bonus, Excellent Pension, 33 Days Holiday, Dental, High street discounts, Workplace nursery scheme, Midday finish on Fridays, Enhanced family friendly policies, Wellbeing programme, Employee assistance programme including health and finance, Onsite subsidised canteen

Skills: Customer Service, SAP, Excel, Communication, Account management

At Safran Electrical & Power, we recognise that aviation needs to innovate and change in order to protect our environment. We believe that future aircraft power systems will be hybrid-electric or full-electric, which is why we are working to develop and deliver advanced electrical solutions to help decarbonise flight.

The UK Safran Electrical & Power team has expertise in designing and developing electrical systems comprising generators, power conversion, distribution and control, with developing expertise in electric motors for aircraft propulsion.

If you want to help deliver this future, we are looking for enthusiastic and creative people to join our team.

The Role

As a Sales Co-ordinator at Safran Electrical & Power you will responsible for delivering world-class customer service to our global OEM & aftermarket customers. As part of a dynamic, fast-paced team, you will be responsible for managing key administrative activities, delivering quotations to new customers and ensuring on time delivery of parts to key customers. The role holder will assist with managing the daily interaction with our customers, maintaining customer relationships in order to meet organisational and operational objectives.
- Deliver front line business support and quotation management between the business and its new spares customer base.
- Be the first point of contact with new customer spares enquiries, responding within set target response times
- Provide excellent customer service levels through tasks including new account creation and order entry
- Support the delivery of the sales plan through effective management of customer portal activity
- Capture customer feedback on quotations, identifying opportunities to improve processes
- Deliver front line business support and order management between Safran Electrical & Power and its global Aftermarket customer base
- Build strong relationships with customers and create an open and accessible communication route for free flow of information

**Complementary description**:
Get involved:
We also have a number of groups and forums onsite that you can get involved with, including Women at Safran, STEM ambassadors, employee forum, charity partnerships and wellbeing programme.

Our Wellbeing Programme in Pitstone aims to place employee wellbeing at the heart of our business, and we integrate it within all that we do. The programme is made up of four wellbeing committees; Healthy Minds, Physical, Social & Financial. Our enhanced family friendly policies re-enforce our commitment to providing a workplace that is both diverse and inclusive.

**Job requirements**:

- Excellent communication skills with a proven ability to build strong relationships with both internal stakeholders and external customers
- Proven ability and experience to own and manage the fast resolution of customer issues
- Ability to hold first level commercial discussion with new customers to confirm quotation requirements
- Can demonstrate the ability to multi-task, prioritise and manage time effectively on a daily basis
- Evidence of written English at interview stage.

**Specificity of the job**:
N/A

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 83,000 employees and sales of 19 billion euros in 2022 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.
Safran ranks among Forbes magazine's Top 30 best employers in the world.

Safran Electrical & Power is one of the world's leaders in aircraft electrical systems. The company is a key player in the equipment electrification and in the electric and hybrid propulsion sector. It has 11,500 employees across 13 different countries.

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