Customer Liaison Officer
3 weeks ago
Job Advert
**About Us**
BD Group was created by the London Borough of Barking & Dagenham to create positive economic, environmental and social change. We are facilities services company, providing a range of services for public and private sector clients currently across London and the South East, but with aspirations to broaden our geographies over time. Our mission is to help communities live, work and grow to fulfil their potential through the delivery of safe, high quality services based on our unique understanding of local needs.
**Qualifications**
- English and Maths qualification.
- Customer Service Qualification (desirable).
- Full, clean and valid driving licence.
**Experience**
- Experience of front-line communication and contact with the public and customers.
- Experience of working within a commercial R&M Construction contractor environment in a customer relations role.
- Experience of technical administration work.
- Experience of working in a customer relations role dealing with feedback and complaints.
**Skills and Abilities**
- Good standard of verbal and written English.
- IT literate with good working knowledge of Microsoft Excel, Word, PowerPoint, Outlook, Teams.
- Good listening skills and ability to demonstrate empathy to help resolve customer issues.
- Excellent written and verbal communication skills and ability to articulate clearly.
- Able to record information accurately.
- Good organisational skills with ability to effectively prioritise work, keeping within set deadlines.
- Can demonstrate an understanding of confidentiality and Data Protection.
- Ability to use databases and spreadsheets and use for monitoring purposes.
- Basic knowledge of building, construction, and maintenance.
- Competent in updating job trackers and storing documentation within works folders in an R&M construction environment.
- Presents a positive image of self and the company with all interactions with stakeholders and customers.
Salary
£32,000 per annum.
**Benefits**
In addition to an attractive salary, our benefits package includes:
❤ Heart Hub rewards, perks & benefits platform
❤ Private Medical Insurance
❤ Group Life Assurance
❤ Competitive Salaries
❤ Pension Scheme
❤ Paid Holidays from 21-26 days
❤ Family Friendly Policies making work-life balance achievable
❤ Health & wellbeing support including an Employee Assistance Programme (EAP)
❤ Career development and training
❤ Great offices & local amenities including our Lab Café
❤ A GREAT TEAM
**Working Arrangements**
Full-time (36 hours per week), Monday to Friday
Fixed-term contract (6 months)
**To Apply
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