Tenant Liaison Officer

3 weeks ago


London, United Kingdom Starfish Construction Ltd Full time

**POSITIONS AVAILABLE: LONDON**

**JOB DESCRIPTION**:

- **Must have previous experience working as a Tenant Liaison Officer (TLO) or Resident Liaison Office (RLO)**
- Liaise between the client, the tenant, and Starfish Construction staff in order to provide a first-class service.
- Support customers, particularly any vulnerable customers, to make sure that needs or concerns are resolved to the customers satisfaction.
- Manage client relationships to engage on access procedures, installation programmes and community engagement
- Support the wider Starfish Construction team in managing customers and improving customer experience
- Engagement with field and work planning teams to support delivery of contractual requirements
- Attendance at site/client meetings when required
- Facilitate updating of all systems to reflect visits, information updating and client communication
- A caring and empathetic individual who understands and supports the needs of a diverse cross section of customers
- Experience of delivering exceptional customer service and will continuously work to provide a customer first culture
- Promotes safety in leadership General Responsibilities
- Duties may involve having access to information of a confidential nature that may be covered by the Data Protection Act, be commercially sensitive or relate to client information. In such circumstances confidentiality must be always maintained in accordance with the company’s policies.

**QUALIFICATIONS**:
Previous experience working as a TLO or RLO

NVQ Level 2 or above in a customer care related discipline

Experience and Knowledge of Customer Service.

Experience of the use of Microsoft office software in particular Outlook, Word, Excel.

Effective communication skills both written and verbal.

Work remotely
- No

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Work Location: In person



  • London, Greater London, United Kingdom Building Careers UK Full time

    Tenant Liaison Officer Temp - Halifax area Salary depending on experince Building Careers are currently working with one of the largest Housing Association in the Northwest. Due to an increase in work, we are looking for a Tenant Liaison Officer to join their team.As part of their team, you will be welcomed and looked after. With their ambition to grow, you...


  • London, United Kingdom Cenergist Full time

    **ABOUT US** Cenergist is an Energy and Water Management Company established in 2012. We are based in the UK, Netherlands, Spain and India and employ over 170 people within our Water and Energy divisions. Over the last 5 years Cenergist’s turnover has grown to £60m and: - Become a leading provider of low-carbon district and communal heating systems to...


  • London, United Kingdom Cenergist Full time

    **ABOUT US** Cenergist is an Energy and Water Management Company established in 2012. We are based in the UK, Netherlands, Spain and India and employ over 170 people within our Water and Energy divisions. Over the last 5 years Cenergist’s turnover has grown to £60m and: - Become a leading provider of low-carbon district and communal heating systems to...


  • London, United Kingdom Pear recruitment Full time

    **Tenant Liaison Officer -New Southgate** Salary range: £25,000 - £40,000 Working Hours: Monday to Friday 9am -5.30pm We are looking to recruit a Tenancy Liaison Officer to join a wonderful family run business in North London, they are thriving national commercial agents, and a local letting agents covering the Bounds Green, Wood Green, Arnos Grove,...


  • London, United Kingdom BTC London Ltd Full time

    We are looking for an experienced, mature, responsible and social person to join our small team. The day to day will include tasks such as: - Viewings - Property Inspections - Move in/move outs - Tenant sign ups - Renewals/rent increase - **credit control/chasing arrears - but needs to be able to do and have done face to face and ideally with social...


  • London, United Kingdom Ador Talent Ltd Full time

    **Role: Resident Liasion Officer** **Salary: £32,000** **Location: W11 1TQ** **Contract: 12 months** Ador Talent are working with a leading Energy Renewables Engineering company who have been established over 30 years. Our client is currently working on a huge social housing project in Kensington and Chelsea Borough and require a Resident Liaison...


  • London, United Kingdom Velocity Recruitment Full time

    Resident Liaison Officer for FRA, FEDs and Window replacements works on social housing contract – North LondonPosition: Resident Liaison Officer - FRA, FEDs and Window replacements - Social HousingLocation: North LondonSalary: £27k - £32k + PackagePosition: Resident Liaison Officer required for EWI works on a social housing refurbishment contract in...


  • London, United Kingdom Velocity Recruitment Full time

    Resident Liaison Officer for FRA, FEDs and Window replacements works on social housing contract – North LondonPosition: Resident Liaison Officer - FRA, FEDs and Window replacements - Social HousingLocation: North LondonSalary: £27k - £32k + PackagePosition: Resident Liaison Officer required for EWI works on a social housing refurbishment contract in...


  • London, United Kingdom Velocity Recruitment Full time €27,000 - €32,000

    Resident Liaison Officer for FRA, FEDs and Window replacements works on social housing contract – North London Position: Resident Liaison Officer - FRA, FEDs and Window replacements - Social Housing Location: North London Salary: £27k - £32k + Package Position: Resident Liaison Officer required for EWI works on a social housing refurbishment contract...


  • London, United Kingdom Velocity Recruitment Full time €27,000 - €32,000

    Resident Liaison Officer for FRA, FEDs and Window replacements works on social housing contract – North London Position: Resident Liaison Officer - FRA, FEDs and Window replacements - Social Housing Location: North London Salary: £27k - £32k + Package Position: Resident Liaison Officer required for EWI works on a social housing refurbishment contract...


  • London, United Kingdom Velocity Recruitment Full time €27,000 - €32,000

    Resident Liaison Officer for FRA, FEDs and Window replacements works on social housing contract – North London Position: Resident Liaison Officer - FRA, FEDs and Window replacements - Social Housing Location: North London Salary: £27k - £32k + Package Position: Resident Liaison Officer required for EWI works on a social housing refurbishment contract...


  • London, United Kingdom Velocity Recruitment Full time €27,000 - €32,000

    Resident Liaison Officer for FRA, FEDs and Window replacements works on social housing contract – North London Position: Resident Liaison Officer - FRA, FEDs and Window replacements - Social Housing Location: North London Salary: £27k - £32k + Package Position: Resident Liaison Officer required for EWI works on a social housing refurbishment contract...


  • London, United Kingdom Howells Solutions Full time

    **Resident Liaison Officer - Social Housing Planned Works** **South East London / Kent** **Full time, Permanent** **£28,000 - £32,000 per annum + car allowance and mileage** Howells are working with a leading main contractor to recruit a number of successful and proactive Resident Liaison Officers to join their team in South East London and Kent...


  • London, United Kingdom Wates Full time

    **We have an opportunity for a Resident Liaison Officer** to join our Wates Living Space planned maintenance team tin one of our offices in London. Wates Living Space is one of the UK’s leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. **Key...


  • London, United Kingdom Velocity Recruitment Full time

    Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. Project: The project consists of FRA works and Void properties (full refurbs) on both street properties and blocks. My client has established itself as one of the largest and most successful providers of social housing refurbishment...


  • London, United Kingdom Ignite Recruitment Services Full time

    Ignite Recruitment are looking for a Resident Liaison Officer, who will play a central part in our ambition to shape a progressive service offer for our tenants & leaseholders and for our wide range of development and regeneration programmes.As a Resident Liaison Officer, you will lead on developing and delivering a comprehensive customer support programme...


  • London, United Kingdom Howells Solutions Full time

    **Resident Liaison Officer - Social Housing Planned Works** **Covering Hammersmith & Fulham area** **Full time, permanent** **£28,000 - £32,000 per annum + package** Howells are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team covering projects in Hammersmith & Fulham delivering Major...


  • London, United Kingdom Velocity Recruitment Full time

    Position: Resident Liaison Officer Location Brent Salary: £30,000k - £32,000 + Package Job Description: Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor. You will be part of a team working on a framework in Brent, North West London and report to the Site Manager. Project: The project...


  • North London, United Kingdom Colbern Limited Full time

    554997-7212-2422 NCD Housing Liaison Officer Haringey Contract £17 per hour Our client is looking for an experienced Housing Liaison Officer. To be part of a team delivering a high quality, consistent, flexible, value for money comprehensive service to tenants including, new tenancies and tenancy changes interviewing service users and dealing with...


  • London, United Kingdom Velocity Recruitment Full time €27,000 - €32,000

    Resident Liaison Officer for FRA, FEDs and Window replacements works on social housing contract – North London Resident Liaison Officer - FRA, FEDs and Window replacements - Social Housing Resident Liaison Officer required for EWI works on a social housing refurbishment contract in Hertfordshire valued at £1.Project: The framework will include FRA,...