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Customer Service Representative

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Glasgow, United Kingdom Channel Centre Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a full-time position with opportunities for growth and advancement.

**Responsibilities**:

- Answer incoming customer inquiries via various face to face channels in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Upsell additional products or services to enhance the customer experience
- Perform data entry tasks to update customer information in the system
- Analyze customer feedback and provide suggestions for improvement to management

**Qualifications**:

- Excellent phone etiquette and strong communication skills in English
- Ability to effectively communicate with customers from diverse backgrounds
- Strong problem-solving skills and ability to handle difficult situations with patience and empathy
- Proficient in data entry and computer skills
- Ability to work in a fast-paced environment while maintaining attention to detail

**Job Types**: Full-time, Permanent

Pay: From £25,628.18 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Glasgow: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 12/05/2024