![Topps Tiles](https://media.trabajo.org/img/noimg.jpg)
Customer Support Specialist
3 weeks ago
**Who we are**
Big things are happening at Topps Tiles. As Britain’s largest specialist tile retailer, selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We’ve got over 300 stores and just hit recordsales of £223m. And we’re as big on career opportunities as we are on outstanding service and great value. After all, it’s brilliant, friendly, knowledgeable people that make us special. Right now we’re on a journey of exciting growth, as we build on sevenconsecutive years of success - there’s never been a better time to join the Topps Tiles family.
**The Role**
**Key Responsibilities**
**Customer**
- To aim to resolve situations that may lead to escalated complaints in a fast, friendly and fair manner, working alongside the Customer Support Manager, Store or Area Manager where appropriate. Where these cannot be resolved, you should complete an effectivehandover of the case to the Customer Care team.
- To be passionate about providing brilliant levels of support
- To constantly look for ways to improve the customer experience, and to challenge normal practises and processes where you feel these create friction to our customers or impact on the customer experience.
**People**
- To have an enthusiastic and positive mindset when assisting customers and colleagues
- Feedback frequently on where you feel we have areas to improve to provide a better customer experience
- Escalate to the Customer Support management team if you have concerns about the service or goods we are providing our customers
**The Person**
**Essential
- **
- A personal drive to offer brilliant levels of customer support
- An enthusiastic and positive approach mindset
- To be thorough with all work and completing tasks end to end
- A customer first mentality, solving the issue at hand then looking for the learnings
- A focus to continually look for ways to improve the customer experience
**Desirable**
- An understanding of our products and processes
- Previous experience of customer support
- Experience of escalated complaint resolution
- Experience of working with colleagues to drive business change
**What we’ll do for you**
In a culture where hard work is recognised and great results are rewarded, you can look forward to a company bonus that will give you a share of our success as well as a bonus based on your personal performance (up to 20% of your base salary). Then there’sa generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. Plus flexible working, free on-site parking, generous discounts on products and servicesand more. A lot more. We’re committed to promoting talent from within too, which means you’ll be well-supported to build a rewarding career with an individual development plan and lots of training on offer.
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