Online Comms Agent

4 weeks ago


Leeds, United Kingdom Vintage Cash Cow Full time

**About the role**

This is a Temporary Online Customer service role for our company based in Leeds. Our online channels are open 7 days a week, including bank holidays. We are in the process of growing our lovely team and opening up some new channels in the near future.

**Roles & Responsibilities**:

- Liaise with different departments to ensure an effortless customer experience
- Work within a team to ensure team targets are met.
- Contributing to the wider team development and training by sharing knowledge with colleagues.
- To perform various administrative tasks to support the wider company.
- Respond to customer reviews and complaints with compassion and understanding.

**Key Skills & Experience**:

- Experience of working in online customer service and managing a high volume of queries.
- Experience working remotely.
- Excellent written communication skills.
- The ability to work independently without in-person supervision.

**You are**:

- Willing and able to undergo a 2-week training period within the office based in Leeds.
- Friendly and willing to contribute to a positive team environment.
- Self-motivated with the ability to work semi-independently.
- Able to take your own initiative and use critical thinking to come up with solutions.
- Open to change and growth.
- Able to openly discuss any constructive comments and show a willingness to develop your skills.
- Empathetic and able to imagine yourself in the customer’s situation.
- Have excellent written communication skills.

**What the Interview Process for this role entails**
- First Stage - Screening call with internal recruiter.
- Second Stage - Video interview

At Vintage Cash Cow, we prioritise inclusivity and collaboration among departments to promote knowledge and expertise. We welcome individuals who value these principles and are ready to make a valuable contribution.



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