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Third Party Claims Handler

4 months ago

Leeds, United Kingdom LV= General Insurance Full time

What Are We Looking For?

We’re looking for people to join our Third-Party Claims Department, based in our Leeds office.

You’ll have great negotiations and relationship-building skills and share our passion for outstanding customer service. You’ll be an empathetic listener who can adapt your style to get the best outcome for your customers.

We’re looking for someone with a great work ethic and strong written and verbal communications skills. You will be a brilliant team player who can deal with challenging situations, so if you’re proactive, constructive and organised, we’d love to hear from you

What Role is Right for You?

Join our Fault Team and spend your time dealing with claims where our customer is at fault for the accident. You’ll have your own caseload that you’ll manage from start to finish, putting your problem-solving skills to good use to resolve each one as quickly as possible supporting the customer and settling the third parties claim.

No motor claims experience is required.

You will spend 3 weeks in training and once your initial training is completed you will be allocated a buddy and start to build a portfolio of fault claims building your experience.

Join our Disputed Team and you’ll be on the phone to customers, third party insurers and their representatives negotiating and settling their claims, ensuring you proactively protect our customers interests. You’ll have your own caseload of motor liability claims with associated Personal Injury that you’ll manage from start to finish, putting your problem-solving skills to good use.

Existing claims experience is required for this role.

The training will be split across a year into 3 sections to help embed your development

Phase 1 Fault and Liability Training

Phase 2 (at 6 months) Personal Injury Training (OIC)

Phase 3 (at 12 months) Personal Injury Training (MOJ/CPR)

Once your initial training is completed you will be allocated a buddy and take on a liability only portfolio whilst you develop your skills and consolidate your learning.

When Do These Opportunities Start?

You will need to be available for training starting on the 12th June 2023.

You’ll work 35 hours per week, with a minimum of 2 days a week in the office. Hours include 8am - 5:30pm Monday to Friday. You will need to be flexible with training which will be run on a hybrid basis running from 9 - 5pm.

About the Rewards

We know that our people are central to our success. So, it’s only right that we reward you with an attractive, competitive salary and benefits package, including:
22-24 days' holiday plus bank holidays depending on the role - this increases after two years’ service.

An annual bonus and salary review scheme based on company and personal performance.

A competitive pension for which LV= will pay twice the amount you pay, up to 14%.

The option to buy and sell holiday.

Flexible working opportunities.

A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance).

A generous 25% discount off our general insurance products including home, pet and travel. Up to 50% discount on your car insurance and up to 20% discount from our life products.

Discounted cinema tickets.

Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.