Customers Service and Complaints Advisor
2 days ago
Customers Service and complaints Advisor
Gi Group are working on behalf of a Wakefield based logistics company in the recruitment of a Customer Service and complaints Advisor.
This is an excellent opportunity if you are looking to build on your own career within a large team in a vibrant and challenging environment and market.
This position is based in Wakefield area on a temporary ongoing Contract, working around 40 hours per week.
The working hours are Monday to Friday 8am until 4pm working from home
1-12 weeks
Pay: £11.00
13 weeks onwards
Pay: £13.32
Start date: 23rd May
Key Responsibilities:
- Dealing with customer complaints both written and verbal
- Acting as a first point of contact for a large customer base
- Data entry
- Investigating progress of orders, ensuring timely deliveries
- Using various IT packages
- Dealing with various courier companies on a daily basis regarding delivery status and collections
Person Specification:
- Exposure of working within a demanding customer service environment, with strong attention to detail
- Excellent telephone manner and written skills
- Exceptional interpersonal and communication skills
- Highly motivated with excellent initiative
- Ability to meet deadlines/targets and prioritise workload
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