Customer Complaints Advisor
7 months ago
**The company**
Cubico (UK) Ltd t/as Easy Bathrooms is a multi-channel business with a full product offering able to service trade customers, including national distributors, house builders and contractors and has opened its own range of high quality showrooms and trade counters serving the end consumer and local tradesmen.
**The position**
**Job Role**
- Being the first point of contact for incoming calls.
- Dealing with customer complaints.
- Liaising with the stores and trade sales to effectively resolve issues.
- Advising colleagues and customers with regards to technical aspects of the product offering.
- Contributing to team effort by accomplishing related results as needed.
- Identifying problems and highlighting them to the manager to implement changes.
- Dealing missing or damaged items and coordinating returns and replacements
- Dealing with price queries and general customer order queries.
- Administering the post-sale follow up.
- Administratively supporting the full sales team.
- Dealing with technical product queries.
**Skills Required**:
- At least 1 year of customer service experience.
- Bathroom & tile knowledge (preferred).
- Technical knowledge of bathrooms and tiles including installation (preferred).
- Telesales experience.
- Excellent rapport-building and communication skills.
- Good level of computer literacy.
- Self-motivated.
- Methodical and organised.
- Experience and success working as part of a team and on your own initiative.
- Ability to build positive working relationships, both internally and externally.
- Able to demonstrate strong oral and written communication skills.
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Employee discount
- On-site parking
- Referral programme
- Store discount
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
**Experience**:
- customer advisor: 2 years (required)
Work Location: In person
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