999 Emergency Medical Advisor

3 weeks ago


Preston, United Kingdom North West Ambulance Service NHS Trust Full time

A 999 Emergency Medical Advisor is the person at the end of the phone when a member of the public calls 999 with a medical or traumatic emergency. They will gather as much information as possible, assess the situation, and provide clear, correct advice that could potentially save a life, whilst remaining calm under extreme pressure.

Handling emergency calls and thriving amid the challenges this role presents, requires you to have physical, mental and emotional resilience. You will be required to accept the reality of the emergency situations you will be dealing with whilst having the emotional strength to sustain yourself working in this role, meeting challenging circumstances and have the ability to work in a fast-paced environment. You will be required to adapt to change quickly in the face of adversity, trauma and tragedy.

We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and working in a fast paced environment.

This is a highly pressurised environment where you would be in contact with people in extremely stressful situations; our callers can be upset, angry, anxious, or hysterical. You would need to be confident in dealing with a range of people in varying situations.

Some of the calls we have received over the last 12 months include:

- Breathing difficulties and chest pain
- Stabbing
- Burnt hand on a hair straightener
- Cotton bud stuck in an ear
- Baby in cardiac arrest
- Someone suffering from a mental health crisis
- Suicidal and suicidal attempts
- Broken leg with excessive bleeding
- Elderly person had a fall

We are looking for individuals that have strong, clear communication skills that flourish in a fast paced environment. Applications are welcomed from individuals that can give empathy and support to members of the public calling in who are faced with extremely stressful situations.

Could you deal with all the above?

Do you have the qualities needed to fulfil these duties to the full potential needed for the role?

Would you be comfortable explaining who was a priority to a patient with no need for an emergency ambulance response and that they need to be directed elsewhere?

Will you be able to hear what sounds like abuse and recognise the best way to help someone in need?

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

You must be educated to GCSE standard or equivalent (Level 2) and relevant experience of working within a healthcare environment. You will need experience of data input (Office 365) and a high standard of keyboard/typing skills. Experience of working in a call centre or customer service environment is desirable.

Please ensure you select the correct vacancy from the NHS jobs website. The location will be within the title of the role.

Interviews and assessments will be held over three days. Please see below dates and venue:
Whalley Range (Manchester) Saturday 3rd June

Broughton (Preston) Saturday 10th June

Estuary Point (Liverpool) Saturday 17th June

We are currently recruiting to full time and part time positions. Full time positions will be working as a reserve (Rota given 4 weeks in advance) and shifts will be allocated across 24 hours per day, 7 days per week. Part time hours are evenings through the week, 1700 - 2200 or similar and weekend days 0700-1900 Saturday, Sunday and Monday or weekend Nights 1900-0700 Friday, Saturday and Sundays.

Successful applicants will be required to undertake 6 weeks classroom-based training, working Monday to Friday which is full time hours 0800-1600. Following the training course, you will be required to undertake a four week period of full time mentoring following a 24/7 rota. No annual leave is allowed during this 10-week period.

Courses will start in July and August dependant upon which area you have applied for.

**If you are successful at obtaining a place on one of our courses, due to operational needs, you may be required to travel to a different site across the trust for your training course**

**For further det



  • Preston, United Kingdom North West Ambulance Service NHS Trust Full time

    A 999 Emergency Medical Advisor is the person at the end of the phone when a member of the public calls 999 with a medical or traumatic emergency. They will gather as much information as possible, assess the situation, and provide clear, correct advice that could potentially save a life, whilst remaining calm under extreme pressure. Handling emergency calls...


  • Preston, United Kingdom Emergency Response Systems Full time

    Job summary ER Systems Global are seeking trained Emergency Care Assistants or equivalent ( First Response Emergency Care Level 4 (FREC 4) to operate in our frontline division. Main duties of the job Attend case of accident and sudden illness and respond to urgent, special and planned patient transfer requests To use advanced driving skills...


  • Preston, United Kingdom Ryan Medical Centre Full time

    **Due to internal promotion an opportunity has arisen for an enthusiastic and committed individual to join our professional and established team.** **Duties will include**: - Greet patients on arrival ensuring patients are checked in manually - To answer the telephone, dealing with enquiries - Make appointments, including telephone, follow-up, and urgent...


  • Preston, United Kingdom Ryan Medical Centre Full time

    **Due to internal promotion an opportunity has arisen for an enthusiastic and committed individual to join our professional and established team.** **Duties will include**: - Greet patients on arrival ensuring patients are checked in manually - To answer the telephone, dealing with enquiries - Make appointments, including telephone, follow-up, and urgent...


  • Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    An opportunity has arisen for an administrative assistant to join the regional Ambulance and NHS 111 Commissioning Team. The team commission Paramedic Emergency Services (the 999 ambulance service) and NHS 111 through regional contracts for the circa 7.5 million population of the North West of England, with these regional contracts provided by North West...


  • Preston, United Kingdom Lancashire Constabulary Full time

    Being a Police Control Room Operator (PCRO) is more than just answering calls, it’s about obtaining and providing accurate information to ensure the right decisions are made to help and keep people safe. PCROs are predominantly the first point of contact for members of the public wishing to speak to the police. Covering the whole of Lancashire, PCROs deal...


  • Preston, United Kingdom NHS Lancashire and South Cumbria Integrated Care Board Full time

    An opportunity has arisen for an experienced senior manager to join the regional Ambulance and NHS 111 Commissioning Team. The team commission Paramedic Emergency Services (the 999 ambulance service) and NHS 111 through regional contracts for the circa 7.5 million population of the North West of England, with these regional contracts provided by North West...

  • Staff Nurse

    5 days ago


    Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    Job summary Enthusiastic, motivated, committed, just some of the words used to describe the nurses who thrive in our busy emergency environment. We can promise you it won't be dull! Every day is a learning day with 12 hour shifts our norm, the feedback we get from our fab team is that they really value them and the work life balance it brings. There...


  • Preston, United Kingdom Hallam Medical Full time

    Posted 24 July 2023 by Taylor Crapper Hallam Medical are looking for Health Care Assistants to help support and chaperone patients within a Dermatology setting. We are looking for Health Care Assistants who can chaperone patients and carry out general duties. The role is 8-5pm Monday to Friday **This opportunity offers**: - Immediate start - Monday to...

  • Environmental Advisor

    4 weeks ago


    Preston, United Kingdom First Recruitment Group Full time

    **Environmental Advisor**: **Location**: - Preston Sector: Health, Safety & Environmental **Job Type**: Permanent **Salary**: £35k - 40k per year + company benefits Reference: SK/R/085647 **Role**: **Environmental Advisor** - ** Basic Salary: £35,000 - £40,000**: - ** Private medical insurance**: - ** Contribution pension scheme**: - ** Hybrid...


  • Preston, United Kingdom Fresh Perspective Resourcing Ltd Full time

    Job title - Customer Service Advisor Salary - £20,000 to £24,000 Location - Preston Duration - Full time/ Hybrid Are you a Customer Service Advisor looking for a new challenge? Do you class yourself as a creative, organised and hard-working individual with high attention to detail? Are you a social media whizz who loves creating engaging content? Well...

  • Senior Hse Advisor

    1 week ago


    Preston, United Kingdom Recruit123 Full time

    Our client has a global presence with specialist material manufacturing sites strategically positioned across the UK, Germany, Brazil, and China. They are a leading UK manufacturer of advanced specialist electrical insulation materials and systems, technical têxtiles, thermal and sleeving products, technical high-performance laminates, and composite...

  • Registrar Advisor

    1 month ago


    Preston, United Kingdom American University of the Caribbean Full time

    Company Description **About American University of the Caribbean School of Medicine** American University of the Caribbean School of Medicine (AUC), an Adtalem Global Education institution, is committed to training tomorrow’s physicians through international learning experiences, a diverse learning community, and an emphasis on social accountability and...

  • Head of Medical

    4 days ago


    Preston, Lancashire, United Kingdom AFC Fylde Full time €30,000

    AFC Fylde Head of Medical Based at Mill Farm Stadium Salary up to £30,000 plus great company benefits Join AFC Fylde as Head of Medical - Elevate Player Performance! Are you a qualified Physiotherapist/Sports Therapist ready to lead and revolutionise the medical department of a thriving football club? AFC Fylde is seeking a Head of Medical (HoM) to...


  • Preston, United Kingdom Triple West Medical Full time

    We have been assigned by one of the UK's more prestigious NHS Trusts to help them recruit a Specialist Doctor in Ophthalmology on either a Substantive or an NHS Fixed Term basis for 12 months to join their successful Ophthalmology department. Our client currently provide comprehensive general ophthalmology services. There is well established Macular...


  • Preston, Lancashire, United Kingdom Alliance Medical Ltd. Full time

    We have a new opportunity for a Production Radiochemist to join our Radiopharmacy team. This is a full time position working 40 hours a week. Our site's operational hours Site open 24/6 with operational hours 00:00 to 20:00 so shift work is required.  You should be a Scientific graduate with a scientific background, ideally with experience of (radio)...

  • Service Advisor

    3 days ago


    Preston, United Kingdom Arnold Clark Full time

    **Salary**: £25,740 with up to £37,000 OTE plus benefits **Type of work**: Permanent **Location**: Preston About the role We are currently recruiting for a new Service Advisor to help us keep our Renault/Dacia branch in Preston running smoothly. What we can offer you 33 days’ holiday allowance with room to grow Generous retail discounts Private...


  • Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Medical Staffing Rota Coordinator within the medicine division. Are you looking for a role which supports medical teams to provide the best service possible? Do you have excellent communication & organisational skills? If so this is the job for you. The Medicine Rota Coordinator will work with the Clinical...

  • Mortgage Advisor

    5 days ago


    Preston, United Kingdom Stride Recruitment Full time

    The Role: Employed or Self-Employed Mortgage Advisor opportunities are available. ( 1st Charge, Complex Mortgages & Equity Release). Location: - Remote, Hybrid, and office-based available in Lancashire. What's in it for you? Are you a hardworking, dynamic, and ambitious Mortgage Advisor eager to elevate your career to new heights? Join our client's...


  • Preston, United Kingdom National Nuclear Laboratory Full time

    Job Introduction Job Description for Radiation Protection Advisor: There’s never been a more exciting time to be part of the nuclear sector. New opportunities are being created all the time. At NNL, you’ll be in the ideal place to capitalise on this momentum, face new challenges and develop a long, successful and meaningful career. We’re an...