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Client Account Administrator

3 months ago

Andover, United Kingdom Marston Events Full time

**Job purpose**:
Ensuring client accounts are managed in the correct way and all needs met. - Gathering event data from clients to ensure that we deliver the event to their expectations. - Ensuring academic dress is available to meet specified deadlines. - Accuracy of stock selection and understanding the importance of ensuring stock is correctly picked for events. - Meet timelines for tasks and documents. - Assist in the preparation of stock pre-event and assist with post-event returns. Duties and responsibilities - Responding to client enquiries in a quick and efficient manner and to company standards. - Working alongside the Client Account Management team to complete event documents and trackers based on client needs. - Dealing with setting up of the Marston Office system to enable students and staff to order their academic dress, tickets, photography, videography and merchandise for events. - Working alongside the Warehouse Manager to scan goods in and out of stock using RFID system. - Controlling and selecting academic dress for large graduation events which must meet tight deadlines. - Picking items to specified requirements and specifications without error. - Loading event trucks in a controlled way to ensure that all items required for a particular event have been loaded and that this has been done following health and safety requirements. - Unloading of event trucks after events in a controlled way, ensuring that all stock is quarantined until it has been quality checked and scanned back to stock.

**Qualifications and requirements**:
Excellent time management - Required to be computer literate, particularly with spreadsheets and databases. - Demonstrate good communication skills and be able to communicate at all levels internally and externally. - Able to work on own initiative with mínimal supervision as well as effective teamwork. - Ability to organise and plan work to meet achievable deadlines and targets. - Ability to adapt to changes and also suggest improvements to working processes. - Current driving licence.

**Working Conditions**:
The position is based in the Andover Offices. - Work in other offices and sites within the Company Group outside of Andover may be required from time to time. - Visits/training at events throughout UK occasionally required. - Driving between the Company Group sites may be required.

**Job Types**: Full-time, Permanent

Pay: £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 13/06/2024
Reference ID: Client Account Administrator