Income Recovery Officer

3 weeks ago


Barnstaple, United Kingdom Quartz Recruitment Full time

Job Role: Income Recovery Officer

Location: Barnstaple

Type: Permanent Position

Hours: Monday to Friday 30 hours per week

Industry Commercial

Income Recovery Officer - Job Purpose

To ensure the effective collection and recovery of all rental income and debt owed.

Income Recovery Officer - Key Responsibilities
- Ensure that income is maximized and arrears of rent and other charges are kept to a minimum
- Effective management of customer accounts, control and recovery of debts within a specific geographical area
- Find solutions to recover income due from customers. Negotiate reasonable repayment agreements and provide budgeting advice to customers.
- Identify customers at risk of arrears and implement prevention measures and campaigns for your patch.
- Provide advice and assistance to customers to ensure they maximise benefit entitlement.
- Proactively identify complex cases and vulnerable customers, assess their circumstances, and needs to negotiate repayments and give appropriate advice and guidance. Make customer referrals to support services where appropriate.
- Calculate, set up and maintain direct debit profiles in accordance with procedures and the Direct Debit Guarantee

Income Recovery Officer - The Person
- Prioritise work to meet tight deadlines and be flexible to meet new deadlines.
- Demonstrate effective, active listening skills and empathy.
- Negotiate collection of income and debt effectively using influencing and persuading skills.
- Be creative and innovative when solving problems.
- Good investigative and problem-solving skills.
- Good interviewing skills and the ability to deal with all customers in a polite, friendly manner.
- IT skills are required in Word, Excel, Outlook
- A positive approach to customer service (both internal and external)
- Flexible approach to work
- To hold a full driving licence

Income Recovery Officer - Hours

Monday to Friday 30 hours

Income Recovery Officer - Pay

£22,511.74 to £25,013.04 pro rata

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