Customer Service Supervisor
6 months ago
GMC Publications are looking for a highly organised and enthusiastic team player to work in our Customer Services office. This is a full-time role based in our office in Lewes.
The role will involve: Managing the duties and workflow of the department, supporting and assisting the Customer Service team, processing and overseeing of retail orders, processing Magazine orders, providing office support for our Sales Representatives, and answering subscribers queries as well as general office administration.
- **Responsibilities & Duties**_**:
- Processing and overseeing of specialist retail orders
- Supplying information to customers about our products
- General account administration
- Processing sample orders
- Providing cover for team members
- Processing magazine subscription orders
- **Requirements**_**:
- previous experience of customer service
- Administration experience
- Excellent communication skills
- Previous computer systems experience
- Accurate data entry skills
- Able to prioritise and multi-task
- Excel experience
**Job Types**: Full-time, Permanent
**Salary**: From £24,000.00 per year
**Benefits**:
- Cycle to work scheme
- Employee discount
Schedule:
- Monday to Friday
**Experience**:
- Customer Service: 2 years (required)
Ability to Commute:
- Lewes (required)
Ability to Relocate:
- Lewes: Relocate before starting work (required)
Work Location: In person
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