Contact Centre Advisor
3 weeks ago
Here at CareCo, we’re all about making life easier for people. It gets us out of bed in the morning, and it sends us home at the end of the day knowing we’ve done our bit to help somebody who struggles with disability or reduced mobility.
In this varied role you will:
- Strive for first time resolutions over the telephone through effective troubleshooting on faulty CareCo products
- Ensure all team targets and KPI’s are achieved whilst adhering to call compliance requirements
- Liaise with third-party suppliers ensuring any issues are dealt with in a timely manner
- Process customer queries in a polite and courteous manner in line with the call compliance requirements on each call
It’s also a great time to be part of CareCo. We’re the fastest growing mobility retailer in the UK, with new mobility showrooms opening every year up and down the country.
And you’ll be joining us in our brand new, spacious and light-filled Head Office/Warehouse in Braintree, Essex, with access to a redesigned benefits package that includes loyalty holiday bonuses, discounts at high street retailers and restaurants, a Cycle to Work scheme and a subsidised on-site cafeteria.
**Job Types**: Full-time, Permanent
**Salary**: £23,000.00-£26,000.00 per year
**Benefits**:
- Casual dress
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Day shift
Ability to commute/relocate:
- Braintree, Essex: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
Work Location: One location
Reference ID: Contact Centre Advisor - Braintree
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