Receptionist

2 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 2

**Main area**
- Outpatients
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week (Shifts are between 7am and 7pm & Include ocassional Saturdays)
- **Job ref**
- 164-5040348**Site**
- Treatment Centre
- **Town**
- Nottingham
- **Salary**
- £20,669 - £21,318 per annum
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Job overview

We currently have a vacancy as a Receptionist Telecommunications working at the Front of House reception in the Nottingham Treatment Centre

We are looking for an enthusiastic and well-motivated staff member who would like the opportunity to work in a fast paced positive developing environment.

The applicant should have excellent verbal and written communication skills with a professional telephone manner and excellent customer care skills. The post holder should also be able to prioritise and work well as a member of a team, use your own initiative, maintaining accuracy with both verbal and written communication.

The applicant must be able to also fulfil the duties of delivery thin files and Notes to all Outpatient area's at Treatment Centre, QMC and Leengate

Main duties of the job

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert

The role entails managing reception, welcoming patients and ensuring that all relevant administrative tasks are completed to provide the expected high standard of care for children and their families in hospital.

Working for our organisation

The Front Of House reception is committed to providing the highest quality of care and maintaining consistently high standards in a professional and friendly atmosphere.

Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality products, services and experiences for staff and patients.

Detailed job description and main responsibilities

Person specification

Training & Qualifications

Essential criteria
- To be educated to ‘O’ level, GCSE or equivalent Standard including English and Maths
- Experience of Microsoft packages

Experience

Essential criteria
- Proven general office experience
- Customer Service Skills
- Experience of Team Working
- The ability to multitask

Desirable criteria
- Telephony Experience

Communication & Relationship

Essential criteria
- Ability to communicate in a clear and effective manner
- Ability to develop good working relationships

Desirable criteria
- Excellent Telephone Manner

Planning and organisation skills

Essential criteria
- Planning and organisation of routine tasks.
- Ability to prioritise own tasks.
- Ability to work Shifts between 7am and 7 pm and occasional Saturdays

Analytical and Judgement skills

Essential criteria
- Exercise judgement and know when to seek advice when dealing with patient enquiries.
- Understand the importance of confidentiality

Personality

Essential criteria
- Understanding and Compassionate
- Enthusiastic to delivering exceptional customer service
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.

**Salary**: The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence: All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.

At Risk of redundancy: NHS employees within the East Midlands who are ‘at risk’ of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.

ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa’s and driving license through a system called Trust ID. NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment. The system will run a check against the key security features within your documentation. The system will provide us with an outcome of your check which will be stored securely on your personal file along with all other pre-employment check documentation.

Consent:

- Transfer of information: If I have previous NHS service - I consent to the transfer of my Electronic Staff Record (ESR) data between this and other NHS Trusts. I also consent to the **Occupational Health Department **confidentially accessing my occupational health records from my current or previous employer in order to check the status of my vaccinations, immunisations s and screening tests as relevant to the post. I understand this is an automated process

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