Twilight Customer Service Advisor

4 months ago


Oldbury, United Kingdom The AA Full time

**This is the job**:
**Role**:Customer Service Advisor - Electric Vehicle Support

**Salary**: £21,320.04

**Location**: Oldbury

**Workstyle**: Office based until fully trained then Dynamic working between the office and home

**Contract**: Permanent Full-time

**Hours**: 4 days on 4 days off - 4pm-2.45am

**Do you get a kick out of solving problems?**

**Are you energized by speaking to customers?**

**Well then, we just might make your day**

You’ll become an expert in our products and someone our customers can really rely upon when they need us most. No matter what the call, your dedication to the customer will ensure they have the right product/cover, every time. You'll be working in a fast-paced environment whilst making every customer feel like the first call of the day. As our front-line force you'll be part of a team who set the tone for what our customers can expect from the AA. Some of the calls you deal with could be more complex or involve upset or distressed customers, that’s why we like to ensure that there is a strong focus on teamwork, with everyone there to back each other through any difficult situations.

**What will I be doing?**:

- Proactively maintaining knowledge of products and services and learning new information to solve our customers unique queries.
- Pushing for better by using resources, tools and systems available to offer the best customer service
- Maintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer service.
- Striving to ensure that each and every customer receives a top-class customer experience that is expected from our iconic brand

**We’re looking for someone to become**:

- **A problem solver**:you’ll understand incoming information and make logical decisions quickly and efficiently
- **A self-starter**:you’ll be proactive taking pride and ownership in your work
- **A composed operator**:you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectively

**Here's what we offer you**:

- The opportunity to join and learn within a team that’s as driven as they are supportive
- 23 days annual leave, with the ability to buy holiday
- Free breakdown membership
- Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more
- Discounts on AA products including car and home insurance
- Access to employee inclusivity awareness networks
- Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
- Worksave pension scheme with up to 7% employer contribution

Plus, so much more

**Additional Information**:
**The Recruitment Process**

No CV, no problem

**Your interview**

If you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.

**Onboarding**

Once we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.

**Training and going live on the phones**

From the first day of your journey at the AA, we’re here to support you at every step. Our expert trainers will guide you through your first few weeks of your induction where you should expect to learn lots about how you’ll support our customers in a fun, collaborative and engaging learning environment. You'll then progress onto the Academy where you'll be supported by your Line Manager and colleagues until you become an expert in our behaviours, products, and systems.

Solution bringers. Day makers. Extra milers. We are the AA.

We keep everyone’s show on the road and are here for our members wherever and whenever they need us, we’re always ready for anything. That’s why, for over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers.



  • Oldbury, United Kingdom The AA Full time

    **This is the job**: **Department**: Electric Vehicle Support **Salary**: £23,298 **Location**: Oldbury **Workstyle**: Office based until fully trained then Dynamic working between the office and home **Contract**: Permanent Full-time **Hours**: 4 days on 4 days off - 4pm-2.45am (avg. 36.25 hrs p/w) As an EV Support Customer Advisor at our Oldbury...


  • Oldbury, United Kingdom The AA Full time

    **This is the job**: **Job Title**: Customer Service Advisor **Location**: Oldbury **Salary**: £25,700 (including shift allowance) plus bonus potential up to £2k p/y post probation **Contract**: Full time - permanent **Hours**: 9 hours shift on a 24-hour contract **Shift Pattern**: Rotating shift pattern covering 365 days of the year working 6 days on, 3...


  • Oldbury, United Kingdom Lindab Ltd Full time

    **WE ARE NOW HIRING!** **Role: Customer Service Advisor** **Hours of Work: Monday - Thursday 08:00am - 17:00pm** **Friday 08:00am - 16:00pm** Do you have a **great communication skills** and experience working in a **pressurised **environment **juggling multiple tasks **simultaneously**?** Well, we have a great opportunity for a Customer Service Advisor...


  • Oldbury, United Kingdom Elitep Full time

    Our esteemed client is currently seeking a highly skilled and motivated Customer Service Advisor to join their team based in Oldbury. As a Customer Service Advisor, you will play a key role in providing exceptional customer service and ensuring a seamless experience. Duties will include but not be limited to the following: - Provide high-quality customer...


  • Oldbury, United Kingdom Cousins Furniture Store Full time

    **Responsibilities**: - Professionally and effectively resolving all customer service issues following delivery - Maintain company's core values, mission and reputation - Analysing supplier performance - Liaising with sales administration/ sales team - Liaising with suppliers - Order Processing on computerised system - Arranging customer deliveries -...


  • Oldbury, United Kingdom Lindab Ltd Full time

    **WE ARE NOW HIRING!** **Hours of Work: Monday - Thursday 8am - 5pm** **Friday 8am - 4pm** Do you have a **great communication skills** and experience working in a **pressurised **environment **juggling multiple tasks **simultaneously**?** Well, we have a great opportunity for a Customer Service Advisor to join our team in Birmingham! Within this role...


  • Oldbury, United Kingdom The AA Full time

    **Company description**: **Role**:Service Delivery Nights Advisor **Salary**:£23,025.64 (including flexibility allowance) **Location**: Oldbury Office, B69 2AG - Dynamic working **Working Hours**:Full time, working 4 on 4 off on a 20:30-07:15** **shift Solution bringers. Day makers. Extra milers. We are the AA. And we keep everyone’s show on the road....

  • Customer Advisor

    3 months ago


    Oldbury, United Kingdom The AA Full time

    **This is the job**: **Department**: Electric Vehicle Support - Customer Advisor **Salary**: £24,500 **Location**: Oldbury **Workstyle**: Office Based (Resident Working) **Contract**: Permanent Full-time **Hours**: 4 days on 4 days off (avg. 40 hrs p/w). Shifts between 06:00-20:45. As an EV Support Customer Advisor in our Oldbury office, you’ll join...


  • Oldbury, United Kingdom The AA Full time

    **This is the job**: **Job Title**: Customer Service Advisor **Location**: Oldbury **Salary**:£25,700 (including shift allowance) plus bonus potential up to £2k p/y post probation **Contract**: Full time - permanent **Hours**: 9 hours shift on a 24-hour contract **Shift Pattern**: Rotating shift pattern covering 365 days of the year working 6 days on,...

  • Service Advisor

    3 months ago


    Oldbury, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Oldbury. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...

  • Customer Advisor

    3 months ago


    Oldbury, United Kingdom The AA Full time

    **This is the job**: Become a Customer Advisor **About Us**: At The AA, we’re not just about breakdowns - we’re about breakthroughs. Our customer advisors play a pivotal role in connecting with potential customers, understanding their needs, and providing tailored solutions. If you’re passionate about customer service and thrive on making a...

  • Customer Service

    4 months ago


    Oldbury, United Kingdom Sainsburys Full time

    **Customer Service - Travel Money Advisor** 230004R1) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Customer Service

    3 months ago


    Oldbury, United Kingdom Sainsburys Full time

    **Customer Service - Travel Money Advisor** 230003VX) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...

  • Service Advisor

    2 weeks ago


    Oldbury, United Kingdom Sytner Group Full time

    About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Oldbury. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop.  You will inform and consult on vehicle servicing, and keep the customer up to date at every stage...

  • Service Advisor

    3 months ago


    Oldbury, United Kingdom Arnold Clark Full time

    We are currently recruiting for a new Service Advisor to help us keep our Oldbury Motorstore running smoothly. **Hours** Full time, Monday - Friday 8am - 5.30pm and rotational Saturdays. **About the role** Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re...


  • Oldbury, United Kingdom The AA Full time

    This is the job Job Title:  Apprentice Customer Service Advisor – Emergency Breakdown Location: Oldbury – Office Based Salary:  £16,211 (increasing after 6 months to £18,526) Contract:  Full time (36.25 hours), FTC until end of apprenticeship. Working Hours:  Monday to Friday, shifts between 9am-8pm Start...

  • Service Advisor

    3 months ago


    Oldbury, United Kingdom Arnold Clark Full time

    **Salary**: £25,740 with up to £37,000 OTE plus benefits **Type of work**: Permanent **Location**: Oldbury About the role We are currently recruiting for a new Service Advisor to help us keep our Oldbury Motorstore running smoothly. What we can offer you 33 days’ holiday allowance with room to grow Generous retail discounts Private...

  • Customer Advisor

    3 months ago


    Oldbury, United Kingdom The AA Full time

    **This is the job**: **Job Title**:Assist Centre Customer Advisor **Location**:Oldbury - potential opportunity for hybrid working after training **Salary**:£21,320.04 **Contract**:Full time - permanent **Hours**:6 days on 3 days off - shifts between 7am & 10.45pm Want to be part of The Fast and The Curious? Interested in getting involved in The Call...

  • Service Advisor

    1 month ago


    Oldbury, United Kingdom Sytner Full time

    About the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Oldbury. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage...


  • Oldbury, United Kingdom The AA Full time

    **This is the job**: **Role**: Customer Service Advisor - Electric Vehicle Support **Salary**: £21,320.04 **Location**: Oldbury **Workstyle**: Office based until fully trained then Dynamic working between the office and home **Contract**: Permanent Full-time **Hours**: 4 days on 4 days off - shifts between 6am & 8.45pm **Do you get a kick out of...