Customer Care Coordinator

6 months ago


Mansfield, United Kingdom Persimmon Homes Full time

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.

We’re Persimmon Homes, a FTSE 250 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

**We’re looking for people like you, and this could be your opportunity to start Building Your New Possible.**

**What is the role?**

Persimmon Homes Nottingham has a vacancy for a full time Customer Care Coordinator based in our Head Office in Mansfield.

The Customer Care Coordinator will communicate with our customers, site managers, directly employed maintenance operatives and contractors to encourage customers to provide us with information about any problems that they may have, to record that information carefully on our computer system, and to arrange for their problems to be addressed as quickly as possible by coordinating appointments, labour and parts.

**The role will include**:

- Providing an effective support function to our homeowners
- Responding to incoming communications from homeowners in accordance with company guidelines
- Issuing works orders to maintenance operatives and sub-contractors and monitoring progress through to completion
- Liaising with other departments when specialist queries or advice is required
- General administration duties

***What we need from you?**
- Previous Customer Care experience within a fast paced and busy environment
- Excellent communication skills and attention to detail when capturing and logging customer information
- The ability to remain calm and focussed in pressurised situations, with proactive problem solving skills
- You must be IT literate, with a good working knowledge of Word, Excel and Outlook
- Knowledge of COINS is an advantage but not essential as training will be provided

**What’s in it for you?**

The Salary & Benefits package
- Salary competitive (DOE)
- Contributory pension
- Life cover
- Healthcare
- Bonus

**Persimmon are Proud Sponsors of Team GB**

**No Agencies please** - Persimmon will not accept speculative CVs as a means of introduction
- Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination._
- Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best._



  • Mansfield, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...


  • Mansfield, Nottinghamshire, United Kingdom Cygnet Health Care Full time

    Cygnet Health Care is a leading provider of specialist mental health services, dedicated to delivering high-quality care and support to individuals with complex needs.As a Care Coordinator for our Sherwood Lodge service in Mansfield, you will play a vital role in ensuring the best possible outcomes for our residents. This includes working closely with...

  • Care Coordinator

    3 days ago


    Mansfield, Nottinghamshire, United Kingdom Eden Futures Full time

    We are seeking a dedicated Care Coordinator to join our team at Eden Futures. As a Care Coordinator, you will play a vital role in supporting individuals with learning disabilities, enduring mental health, autism, and other complex needs. You will be responsible for providing person-centred care, promoting independence, and enhancing the overall quality of...

  • Care Coordinator

    7 days ago


    Mansfield, Nottinghamshire, United Kingdom Nightingale Nursing & Care Home Full time £14

    OverviewNightingale Nursing & Care Home is a purpose-built care home located in the heart of Edwinstowe, near Mansfield. We provide personal, nursing, and dementia care to 49 residents.Salary and BenefitsWe offer a competitive salary of £14.15 per hour plus incentives. Our benefits package includes:Pension contributions of 3% of salaryAn annual...

  • Care Coordinator

    1 month ago


    Mansfield, Nottinghamshire, United Kingdom Premier Community Full time

    Premier Community is seeking a skilled and passionate Care Coordinator to oversee the daily operations of our Community Care Delivery.We provide various Home Care services, delivering over 7500 hours of care per week, and are committed to values and principles that make an impact in our community.The position will be based in our Mansfield, Nottinghamshire...

  • Care Coordinator

    1 day ago


    Mansfield Woodhouse, Nottinghamshire, United Kingdom Consensus Full time

    We are seeking a dedicated Care Coordinator to join our team at Consensus, where you will have the opportunity to make a meaningful difference in the lives of individuals with learning disabilities, autism, and complex needs.About the RoleAs a Care Coordinator, you will be responsible for providing exceptional care and support to our service users, helping...

  • Care Professional

    4 weeks ago


    Mansfield, Nottinghamshire, United Kingdom Cygnet Health Care Full time

    About the RoleWe are seeking a dedicated and compassionate Care Professional to join our team at Cygnet Sherwood Lodge. As a Support Services Coordinator, you will play a vital role in delivering high-quality care and support to individuals with learning disabilities and associated complex needs.Key ResponsibilitiesProvide person-centered care and support to...

  • Customer Care Advisor

    5 months ago


    Mansfield, United Kingdom Quest Search and Selection Full time

    Ref: JO-2401-111200 | £21000 - £22000 per annum + + Benefits | Location:Mansfield, Nottinghamshire, England | Added:31/01/24 Quest Search & Selection are partnering with this luxury multi-brand retail business that prides itself with working with some of the largest, global branded & own label Beauty, Fashion & Home. The role of Customer Care Advisor...


  • Mansfield, United Kingdom Premier Community Full time

    Premier Community is seeking a competent and passionate Temporary Community Care CoOrdinator to oversee the daily operations of our Community Care Delivery. This position will be temporary for a minimum term of 9 months with the view to become permanent performance dependant. As an awardwinning family business with over 26 years of experience we provide...


  • Mansfield, United Kingdom Premier Community Full time

    Premier Community isseeking a competent and passionate TemporaryCommunity Care CoOrdinator to oversee the dailyoperations of our Community Care Delivery. This position will betemporary for a minimum term of 9 months with the view to becomepermanent performance dependant. As anawardwinning family business with over 26 years of experience weprovide various...

  • Customer Care Liaison

    2 weeks ago


    Mansfield, United Kingdom FJN Solutions Full time

    Title: Customer Care LiaisonLocation: Mansfield (2 days per fortnight)Salary: £30k-£35k We are currently recruiting on behalf of one of Europe's largest Insurance groups who are looking to add a Customer Care Liaison their team. In this role you will be responsible for picking up high profile assistance cases and taking over all customer communications....

  • Customer Care Liaison

    2 weeks ago


    Mansfield, United Kingdom FJN Solutions Full time

    Title: Customer Care LiaisonLocation: Mansfield (2 days per fortnight)Salary: £30k-£35k We are currently recruiting on behalf of one of Europe's largest Insurance groups who are looking to add a Customer Care Liaison their team. In this role you will be responsible for picking up high profile assistance cases and taking over all customer...

  • Customer Care Liaison

    2 weeks ago


    Mansfield, United Kingdom FJN Solutions Full time

    Title: Customer Care LiaisonLocation: Mansfield (2 days per fortnight)Salary: £30k-£35k We are currently recruiting on behalf of one of Europe's largest Insurance groups who are looking to add a Customer Care Liaison their team. In this role you will be responsible for picking up high profile assistance cases and taking over all customer communications....

  • Customer Care Liaison

    2 weeks ago


    Mansfield, United Kingdom FJN Solutions Full time

    Job Description Title: Customer Care Liaison Location: Mansfield (2 days per fortnight) Salary: £30k-£35k We are currently recruiting on behalf of one of Europe's largest Insurance groups who are looking to add a Customer Care Liaison their team. In this role you will be responsible for picking up high profile assistance cases and taking over all...

  • Care Assistant

    6 months ago


    Mansfield, United Kingdom Helping Hands Home Care Full time

    Location: Mansfield **Care Assistant** At Helping Hands, we’ve been providing home care for over 30 years, so we know what it takes to deliver exceptional care. But we also take care of our own - those who go above and beyond every single day for our customers. Our care assistants have a varied role that ranges from providing companionship and going on...

  • Service Coordinator

    2 months ago


    Mansfield, United Kingdom CV-Library Full time

    TIS are a forward thinking and nationally renowned Security and Communications Company who are NSI Gold and BAFE accredited. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. TIS work with a wide range of public and private sector businesses and have achieved a reputation...

  • Care Coordinator

    1 month ago


    Mansfield, United Kingdom Premier Community Full time

    Premier Community is seeking a competent and passionate Care Co-Ordinator to oversee the daily operations of our Community Care Delivery.  As an award-winning family business with over 26 years of experience, we provide various Home Care services, delivering over 7500 hours of care per week. Our commitment to values and principles has allowed us to make an...


  • Mansfield, Nottinghamshire, United Kingdom Total Integrated Solutions Limited Full time

    Incident Management CoordinatorWe are seeking a dedicated and enthusiastic individual to join our team as an Incident Management Coordinator. This role is an excellent opportunity for someone looking to develop their career and become a valued member of our Service & Maintenance team.As an Incident Management Coordinator, you will be responsible for...

  • Care Coordinator

    1 month ago


    Mansfield, United Kingdom Premier Community Full time

    Job DescriptionPremier Community is seeking a competent and passionate Care Co-Ordinator to oversee the daily operations of our Community Care Delivery.  As an award-winning family business with over 26 years of experience, we provide various Home Care services, delivering over 7500 hours of care per week. Our commitment to values and principles has allowed...


  • Mansfield, United Kingdom Total Integrated Solutions Limited Full time

    TIS are a forward thinking and nationally renowned Security and Communications Company who are NSI Gold and BAFE accredited. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. TIS work with a wide range of public and private sector businesses and have achieved a reputation...