Sales Support Administrator

2 weeks ago


Birmingham Business Park, United Kingdom Midas Recruitment Full time

Established in the early noughties, our Client is an independently owned business built on core family values, where each and every individual is treated as such. The employees, the teachers and most significantly the students. Over the last 20 years thebusiness has organically grown and have many award wins to date and in excess of 120,000 learners.

**Duties for the role of Sales Support Administrator**:
My client is looking for people to join their well-established and growing company to work within their team of Education Specialists as a Sales Support Administrator.
- Making outbound calls to people who have registered an interest (no cold calling)
- Providing excellent customer service
- Schedule phone appointments with prospective customers who are unable to speak at the time you contact them
- Pass calls to trained sales advisers to discuss details about their chosen product
- Act as a backup to our live chat advisers during busy periods
- Outbound calls to potential customers from warm leads
- Arrange call backs or transfer to a trained sales adviser
- Updating leads accordingly on our in-house CRM system
- Ensuring potential customers are given excellent customer service

**Experience required for the role of Sales Support Administrator**:

- Recent role in a similar telephone based position
- Appointment booking experience would be an advantage
- Excellent verbal and written communication skills
- Exceptional customer service

**Working hours and Benefits package**:
A fabulous range of additional benefits, including 23 days holiday as standard with additional leave throughout, plus:
Based on a full-time position working a 39 hour week
- A Pick Me Up Day - an extra holiday day to focus on your wellbeing
- Time off for family commitments
- Christmas Eve off if it falls on a working day
- Internal awards, with prizes for recognition
- Excellent training, and progression opportunities available
- Subsidised Bupa private medical insurance membership
- Eye Care


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