Customer Support Administrator

5 days ago


Aldershot, United Kingdom Hays Specialist Recruitment Limited Full time

Customer Support Administrator, Interim 6-month FTC, Aldershot, £22K to £25K PA
Customer Support Administrator, Interim 6-month FTC, Aldershot, £22K to £25K PA
Your new company
You will be joining an outstanding organisation who lead there field and have an excellent reputation for customer support.
Your new role
This is an excellent opportunity to join a well established, professional and friendly team who work to common goals and objectives. Responsibilities include
Support the delivery of all workflow to a dedicated area and team of on-site operatives, adhering to safe working practices at all times
Ensure that systems are updated within prescribed timescales and utilised to their full capability to ensure maximum efficiency
Coordinate the delivery of customer solutions and administer customer feedback
Support resource planning, confirm holiday rotas and highlight potential additional resource requirements
Promote customer service excellence to deliver a positive and caring customer experience
Work in collaboration with the team, our service partners and our client
Provide an agile response to priority reactive tasks
Maintain a daily relationship between the Regional Service Centre and on-site teams
Run reports and maintain all system information and data
Liaise with the National Ops Team to ensure relationships are maintained and service provision remains consistent
Undertake general administrative duties
What you'll need to succeed
Scheduling experience within a planned and maintenance environment (non-essential)
Awareness of safe working within a facilities management or building environment (non-essential)
Experience of working accurately to timescales and providing customer service excellence
Intermediate/Advanced Excel & Microsoft packages
Experience of working accurately to deadlines in a pressurised environment
English and Mathematics GCSE A-C standard
What you'll get in return
Customer Support Administrator, Interim 6-month FTC, Aldershot, £22K to £25K PA
What you need to do now
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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