Customer Services Administrator
15 hours ago
Exciting time to join this award winning business
You will be working with a successful team and a forward thinking, modern business that is focused on delivering the highest level of Customer Service.
Responsible for covering the tasks and duties as required within the Customer Service Team; where you will be primarily responsible for communicating with distributors, winning orders and administering the order’s entire order process, from quote throughto delivery ensuring a high level of Customer Service is maintained. This is a busy and varied role that would suit a highly organised and structured individual who is used to completing tasks to strict deadlines.
You will be a good fit for this role if you: ? Have a positive outlook and a clear focus on customers, process and procedures; ? Demonstrate care and empathy for customers; ? Can work with numbers, you will be quoting and preparing paperwork from our quotingsystem; ? Achieve high standards of quality, efficiency, and productivity; ? Be inquisitive and ask questions around a customer’s order, to either deliver a superior service or upsell a product; ? Must have the ability to be flexible with start and finishtimes (Hours are 8.30-17.30 Monday-Friday); ? Ability to communicate both verbally and electronically; ? Committed, with a great work ethos; ? Service minded with excellent customer focus; ? Experience of working in an environment where priorities are constantlychanging; ? Work with in a team to help achieve one common goal; ? Focused on timely delivery and achievement of customer satisfaction; ? Exceptional interpersonal skills and telephone manner; ? Live within 45 minutes of the HQ, Aldershot Hampshire. Skills? Excellent levels of written and spoken English ? Computer literate ? At least 1-3 years Customer Service Administrative experience
On top of a competitive salary they also offer a benefits package too: ? Working in our newly refurbished and spacious offices ? Access to internal and external training, funded by the business ? Workplace pension scheme ? Cycle storage ? Referral bonuswhen you bring your friends to join the team ? Credit to spend each year on our products ? 28 days of holiday a year (including public holidays).
£23-24k depending on experience
Monday to Friday, 8:30am - 5:30pm
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