Customer Service Advisor

5 months ago

Colchester, United Kingdom IT Fleet Automotive Limited Full time

T Fleet Automotive has a dynamic approach to business so we can ensure our clients are our main priority. We aim to offer an exceptional client experience, with staff that are committed to delivering excellent customer service. Backed by a support network to help ensure our staff receives the continual care and training required to give a consistent high level of service to our clientele.

**Join Our Team: Customer Service Representative in the Automotive Industry**

Are you passionate about providing exceptional service to customers? We're seeking a dedicated Customer Service Representative to join our dynamic team in the automotive industry. If you thrive in a fast-paced environment and enjoy dealing with people, this is the perfect opportunity for you

**Key Responsibilities**:

- Ensure all customer queries and enquiries are dealt with effectively and in a timely manner, delivering the highest quality of customer service to all customers.
- Ensure customers are kept informed of any delays or developments as soon as possible.
- Load customer bookings on to the system, paying attention to detail to ensure all information is input accurately and in full.
- Ensure all data is kept up to date.
- Create and process daily reports, and complete to deadlines
- Liaise and support the Transport Allocations team in relation to movements/bookings/queries and any operational issues. Acting as a conduit between the Transport team and the customer.
- Assist with customer pre-calls, to confirm collection/delivery details.
- Contribute to the achievement of transport key performance indicators.
- Liaise with sales for any operational assistance for current or prospective customers

**Requirements**:

- Previous experience office based customer service is preferable
- Use of Microsoft systems, such as outlook and excel
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work collaboratively in a team environment.
- Own Transport (due to location)

**Job Types**: Full-time, Permanent

Pay: £26,500.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

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