Customer Care Coordinator
3 weeks ago
Our Theale based client is recruiting for a Customer Care Coordinator for a 12 month contract based in Theale. This role is purely office based.
You will be required to work shifts Monday
**The role**
- Provide outstanding customer service to improve customer satisfaction and nurture client relationships
- Place customers at the centre of everything you do, understanding their wants and needs
- Provide responsive action to customer demand
- Coordinating the daily work flow for the management of service delivery to assigned customer contracts
- Answer all telephone calls promptly and appropriately, in line with contractual obligations
- Proactively resolving customer enquiries within first contact
- Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
- Setting client expectations and striving to exceed these at all times
- Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
- Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreement
- Process purchase orders
**The Person**
- **Strong communication skills**:
- Intermediate IT skills to include Excel, Word and Outlook
- Self-motivated with a flexible can do attitude
- Good inter-personal skills, must be able to work as part of a team as well as individually
- **Previous experience working in customer service or call centre environment in an office is required**
**Benefits**
- 25 days annual leave + bank holidays
- After successfully completing 6-month probation period, enrolment into Death in Service scheme (4x salary)
- Pension with Royal London (enrolment after 3 months of employment)
- Perkbox - discounts/offers with various popular brands
- Cycle to work scheme (after 3 months of employment)
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