Customer Experience Lead
5 months ago
**Pay Rate**:£35,00 up to £45,000 (this will all depend on experience)
**Contract Type**:Permanent (Full-Time)
**Shift patterns**:Monday to Friday 08:30 until 17:00
**Location: Banbury - OX16 4RS**
**WHAT DOES THE ROLE ENTAIL?**
As part of your normal duties, whilst maintaining excellent health and safety practices, you will:
Customer Experience Lead for the site
Identifying opportunities for improvement for the customer and site
delivery continuous improvement for the customer and site
working closely with customers and internal stakeholders
Driving collaboration and accountability between Account Management and Customer Service Teams as well as internal cross-functional teams to ensure customer success
**WHAT DO WE NEED FROM YOU?**
- Previous Customer Journey Mapping
- Clinical or Life Sciences background would be ideal
- Implementation experience-lead change
- Data analytical skills
- Driving customer materials in a previous role
- Previous Customer Experience Background
- Previous Operational Experience
**WHY CHOOSE US?**
As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:
- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme
**OUR APPROACH TO DIVERSITY & INCLUSION**
**BE AN ESSENTIAL PART OF EVERYDAY LIFE**
DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.
UKIDSCWellBeing
-
Customer Experience Team Leader
6 months ago
Banbury, United Kingdom Omlet Ltd Full timeOmlet, a designer and online retailer of world-famous pet products, is looking for a talented Customer Experience Team Leader. **A little more about Omlet** We’re Omlet. Since 2004, we’ve set out to rethink every aspect of keeping and caring for animals. Product Designers first, we ask so we can invent. From why house cats can’t climb trees to why...
-
Customer Experience Associate
2 weeks ago
Banbury, Oxfordshire, United Kingdom MAX SPIELMANN Full timeWe're seeking a talented Sales Assistant to join our team at MAX SPIELMANN. In this role, you'll have the opportunity to showcase your creativity and passion for delivering exceptional customer experiences.You'll be responsible for engaging with customers, building relationships, and providing personalized solutions to their needs. With our focus on digital...
-
Customer Experience Specialist
6 months ago
Banbury, United Kingdom Joma Jewellery and Katie Loxton Full time**THE OPPORTUNITY** If you are a brilliant problem solver with an empathetic approach and passion for customer service, who enjoys being a part of a busy environment where no day is the same, then this may be the perfect position for you! You will be working an 8 hour, 5 days a week shift pattern. We are currently operating on a ‘any 5 in 7’ contract,...
-
Customer Experience Representative
3 weeks ago
Banbury, Oxfordshire, United Kingdom Next Full timeAbout the Role:We are seeking a dedicated Sales Team Member to join our team at Next. As a Sales Team Member, you will be responsible for providing excellent service and stock operations to our customers.Your Key Responsibilities:Offer fast and friendly service at all times, helping our customers to find the perfect products.Share your passion and knowledge...
-
Customer Experience QA
6 months ago
Banbury, United Kingdom Omlet Ltd Full timeOmlet, a designer and online retailer of world-famous pet products, is looking for a talented Customer Experience Quality Assurance and Training Coordinator. **A little more about Omlet** We’re Omlet. Since 2004, we’ve set out to rethink every aspect of keeping and caring for animals. Product Designers first, we ask so we can invent. From why house...
-
Customer Experience Advisor
5 months ago
Banbury, United Kingdom Omlet Ltd Full timeOmlet, a designer and online retailer of world-famous pet products, is looking for an enthusiastic, friendly and talented Dutch speaking Customer Experience Advisor. Omlet provides support for our Dutch customers from Monday - Friday 8am - 4.30pm (UK time) 40hrs per week. Please only get in touch if you really enjoy providing a fantastic customer...
-
Customer Experience Advisor
5 months ago
Banbury, United Kingdom Omlet Ltd Full timeOmlet, a designer and online retailer of world-famous pet products, is looking for an enthusiastic, friendly and talented German speaking Customer Experience Advisor. Omlet provides support for our German customers from Monday - Friday 8am - 4.30pm (UK time) 40hrs per week. Please only get in touch if you really enjoy providing a fantastic customer...
-
Customer Experience Specialist
6 months ago
Banbury, United Kingdom Joma Jewellery and Katie Loxton Full time**THE OPPORTUNITY** You'll need to be a brilliant problem solver, with empathy for our customers. You will have the opportunity to get to collaborate with our wonderful wider teams such as Operations and eCommerce to deliver a great customer journey. If you are successful in the role, our fantastic customer experience team will provide 2-3 weeks of training...
-
Sales and Customer Experience Representative
4 weeks ago
Banbury, Oxfordshire, United Kingdom MAX SPIELMANN Full timeWe pride ourselves on delivering exceptional customer experiences and encourage creativity in our daily tasks, including digital printing, canvas wall art, and personalized photo gifts. Our team specializes in photo ID and portrait photography, with comprehensive training provided.You would thrive in a fast-paced environment, multitasking and using your...
-
Customer Experience Specialist Banbury
2 days ago
Banbury, Oxfordshire, United Kingdom MAX SPIELMANN Full timeWe pride ourselves on delivering exceptional customer experiences and foster creativity through various tasks, including digital printing, canvas wall art creation, and personalized photo gifts. With expertise in photo ID and portrait photography, you will receive comprehensive training to excel in this field.This role requires individuals who enjoy...
-
B2c Customer Experience Specialist
5 months ago
Banbury, United Kingdom Joma Jewellery and Katie Loxton Full time**THE OPPORTUNITY** If you are a brilliant problem solver with an empathetic approach and passion for customer service, who enjoys being a part of a busy environment where no day is the same, then this may be the perfect position for you! You will be working an 8 hour, 5 days a week shift pattern. We are currently operating on a ‘any 5 in 7’ contract,...
-
Exceptional Customer Experience Specialist
3 days ago
Banbury, Oxfordshire, United Kingdom Mamas & Papas Full timeAbout Mamas & PapasAt Mamas & Papas, we're dedicated to providing an exceptional shopping experience for our customers. Our store teams are the heart of our business, and we're looking for two talented Sales Assistants to join our team at our beautiful Banbury store.
-
Retail Store Director
4 days ago
Banbury, Oxfordshire, United Kingdom Clarks Full timeJob OverviewAward-winning Clarks, with its heritage dating back to 1825, seeks an experienced Retail Store Director - Sales and Customer Experience to lead our store in Somerset, England. As a seasoned retail professional, you will be responsible for championing the brand, driving sales, and delivering exceptional customer service.About the RoleYou will...
-
Banbury, Oxfordshire, United Kingdom MAX SPIELMANN Full timeWe are a family-owned business, Max Spielmann, dedicated to delivering exceptional customer experiences.As a Visual Merchandiser and Customer Experience Specialist at our Banbury branch, situated within a busy Tesco store, you will play a key role in creating an engaging and memorable experience for our customers.Your responsibilities will include managing...
-
B2c Customer Experience Specialist
5 months ago
Banbury, United Kingdom Joma Jewellery and Katie Loxton Full time**THE OPPORTUNITY** You'll need to be a brilliant problem solver, with empathy for our customers. You will have the opportunity to get to collaborate with our wonderful wider teams such as Operations and eCommerce to deliver a great customer journey. If you are successful in the role, our fantastic customer experience team will provide 2-3 weeks of customer...
-
Customer Service
2 months ago
Banbury, United Kingdom CV-Library Full timeBerry Recruitment are NOW hiring for a committed and experienced Customer Service Representative to work for a Manufacturing Market leading organisation in Banbury, Oxfordshire. Role: Customer Service Representative Salary: £23,000 - £26,000 per annum Location: Banbury, Oxfordshire Hours: Mon - Fri (37.5 hours per week) Holiday Entitlement:...
-
Customer Assistant
5 months ago
Banbury, United Kingdom M&S Full time**All the details** **Working Pattern** Monday 17:30 - 21:30 Thursday 17:30 - 21:30 Saturday 06:00 - 14:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice...
-
Customer Assistant
6 months ago
Banbury, United Kingdom M&S Full time**All the details** **Work Pattern** **Sunday: 13:00-17:00** **Thursday: 16:00-20:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers...
-
Customer Assistant
6 months ago
Banbury, United Kingdom M&S Full time**All the details** **Work Pattern** **Sunday: 07:00-11:00** **Tuesday: 17:00-21:00** **Thursday: 17:00-21:00** **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...
-
Customer Assistant
6 months ago
Banbury, United Kingdom M&S Full time**All the details** **Working Pattern** Sunday 07:00-11:00 Tuesday - 17:00-21:00 Thursday-17:00-21:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of...