Customer Experience Lead

5 months ago


Banbury, United Kingdom DHL Full time

**Pay Rate**:£35,00 up to £45,000 (this will all depend on experience)
**Contract Type**:Permanent (Full-Time)
**Shift patterns**:Monday to Friday 08:30 until 17:00
**Location: Banbury - OX16 4RS**

**WHAT DOES THE ROLE ENTAIL?**

As part of your normal duties, whilst maintaining excellent health and safety practices, you will:
Customer Experience Lead for the site

Identifying opportunities for improvement for the customer and site

delivery continuous improvement for the customer and site

working closely with customers and internal stakeholders

Driving collaboration and accountability between Account Management and Customer Service Teams as well as internal cross-functional teams to ensure customer success

**WHAT DO WE NEED FROM YOU?**
- Previous Customer Journey Mapping
- Clinical or Life Sciences background would be ideal
- Implementation experience-lead change
- Data analytical skills
- Driving customer materials in a previous role
- Previous Customer Experience Background
- Previous Operational Experience

**WHY CHOOSE US?**

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme

**OUR APPROACH TO DIVERSITY & INCLUSION**

**BE AN ESSENTIAL PART OF EVERYDAY LIFE**

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

UKIDSCWellBeing



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