Subscriptions Operations Coordinator Glossybox

6 months ago

Manchester, United Kingdom THG Full time

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.

We're powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it's this DNA that has supported our incredible growth.

We're always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you're ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

Job Title: Subscriptions Operations Coordinator

Reporting to: GLOSSYBOX Operations Manager

Responsible for: Order processing, stock management, deliveries, dispatches, production.

**Purpose of Role**: Support the development and growth of the GLOSSYBOX and Beauty Box operations.

**Responsibilities**:
**Strategy Development**:

- Supporting senior operations manager with of all aspects of production planning, including critical paths, forecasting, deliveries, contracts, stock movements, kitting, order allocation, and dispatches.
- Support the warehouses and team on any ad-hoc requests to prioritise based on current production schedule.
- Provide support on any delays/difficulties with deliveries.
- Support with the pipeline of key projects for the Subscriptions businesses and defining future projects around the subscription key pillars of: growing the base and brand, global expansion, increasing profitability, driving greater share of consumer's wallets
- Continuous monitoring of competitor performance and initiatives to ensure THG stays ahead of market activity
- Keeps up to date with industry/market trends and networking opportunities
- Promoting and embodying the beauty manifesto and ensuring all team members buy into this vision

**Cross Team Collaboration**:

- Work with the sourcing teams to ensure correct information is being provided to brands based on shipping terms and ETAs to align with the production schedule.
- Work with tech and ecommerce teams to ensure the subscription model can be improved to support global requests and ensure jobs are prioritised and carried through.
- Work closely with the Logistics team to ensure all processes are followed for shipping requirements, warehouse movements and despatches. To also allow the best and most cost-efficient shipping methods to improve customer relations. This is to be reviewed on a regular basis and based on locale campaigns.
- Work with all warehouses to ensure inbound forecasts are met and accurate.
- Work with all warehouses to ensure production schedules are met.
- Work with all warehouses to ensure Outbound forecasts are met and accurate.
- Work with Ecommerce team to ensure all campaign requirements are met from an ops/tech perspective.
- Reconcile sourcing numbers against forecasted numbers and liaise with finance to find the most cost-effective method of sourcing to avoid stock levels from rising.
- Regular meetings with the Operations Manager/Head of Ops & Finance Controllers to ensure aged stock clearance is being pushed based on a financial perspective as well as a Warehouse space/cost perspective.

**Reporting**
- To provide weekly production updates including risks and solutions.
- Inbound forecast for all territories yearly, monthly and a weekly forecast.
- Aged Stock report showing any movements on historic stock and to provide any over sourcing data based on stock quantity received on recent deliveries.
- ME Forecast for stock position globally.

**KPI's**

Ensuring all kitted boxes for all territories are despatched as per the despatch date.
- Speed of boxes dispatched.
- Efficiency of delivery and kitting.
- Aged stock reduction
- Reducing productions costs in line with efficiency

**Key behaviours**
- Team player - able to collaborate across functions
- Creative ideas and the ability to show initiative
- Organised
- Pro-active and positive attitude
- Driven and goal orientated
- Process driven and able to develop processes further.

**Essential skills**
- Prioritise, structure work & effectively manage time
- Excellent communicator
- Ability to form good working relationships with internal teams.
- Excel basics
- Demonstrate good problem-solving skills.

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