Front of House Receptionist

2 weeks ago

Slough, United Kingdom Plus X Innovation Full time

MAIN PURPOSE OF THE JOB:
You will be responsible for running the front of house experience at Plus X Innovation hub, you will be working with a focus on creating a welcoming and professional environment for members.

The role consists of customer service such as meet and greet duties, supporting the location managers in smooth running of the building and events as well as managing the small meetings calendar.

As part of a lean and talented team, your role will include fostering a collaborative approach to work.

MAIN DUTIES:

- Responsible for the front desk and a positive meet and greet experience to all members and guests.
- Assisting with all front desk and meeting room queries, resolving any issues in a timely manner, seeking support from the wider team when needed
- Responsible for the front desk inbox and the phone line, responding or forwarding all incoming queries regarding the location in a timely and effective manner recording information in the CRM system
- Supporting members with carpark bookings and travel needs, advising of alternative options for members and guests parking
- Work closely with the location team, assisting in the delivery of the events. Being the face of the Plus X Innovation events advising members of what is on.
- Assisting with general administration and billing as required; responsible for lockers revenue (audit, management, and billing) and membership spot checks.
- Managing the small meetings calendar; book and set up meeting rooms and specialist facilities for members and guests, spot checks of the meeting and facilities rooms usage.
- Report any facilities or operational issues to the relevant person.
- Managing the Front of House areas as well as the daily building walk arounds, opening and closing procedures
- Accountable for all post and deliveries for the building
- Accountable for the stock of consumables

**Key result**:
Driving excellent customer service experience delivering on the NPS scores contributing to retention and acquisition targets.

OUR IDEAL CANDIDATE:

- Experience from a flexible office or hospitality background
- A passion for customer service
- Strong team player who can collaborate effectively with different disciplines
- Strong relationship building, motivational and prioritisation skills

PERSONAL & TEAM RESPONSIBILITIES:

- Provide a good role model for staff and trainees and project a positive image to internal and external contacts, customers and wider stakeholders
- Demonstrate the Company’s culture, values and behaviours
- Take responsibility for own self-development on a continuous basis

**Salary**: £21,500.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Flexitime
- Health & wellbeing programme

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Slough: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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