Hotel Receptionist

6 months ago


Slough, United Kingdom Grovefield House Hotel Full time

Responsibilities:

- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests using the hotel's reservation system
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area

**Skills**:

- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Proficiency in using phone systems and computer software
- Attention to detail and accuracy in handling guest information
- Ability to remain calm and composed in stressful situations

Please note that previous experience as a hotel receptionist or in a similar customer service role is preferred.

**Job Types**: Full-time, Permanent

**Salary**: £10.00-£11.50 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Slough: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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