Customer Service Advisor
4 days ago
**Customer Service Advisor**
This is a full time position working Monday - Friday with a range of shifts in between 8am - 6pm. One in 3 Saturdays would also be expected. 9am - 1pm.
**The role and responsibilities:**:
- As a Customer Service Advisor you will be knowledgeable of policies offered by the brand, offering expert customer care over the phone. You will handle a large volume of inbound customer enquiries, ensuring they are given the most valuable information possible.
- Identify customer needs and resolve their problems, offering advice and alternatives where necessary.
- Promoting the brand and their values, offering up-to-date product knowledge and embodying the company's core values.
- Inputting data into the system system where needed.
**What we are looking for**:
- Good organisational skills.
- Good telephone manner and ability to use empathy while speaking to a wide range of customers.
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