Customer Service Advisor

4 months ago


Borehamwood, United Kingdom Brown & Brown Europe Full time

**Customer Service Advisor**

**Location**:Borehamwood (On-Site) **Hybrid working available after training**

**Package**: £Negotiable + Benefits

Hamilton Fraser, a valued part of Brown & Brown (Europe), are looking for a Customer Service Advisor to join their professional & successful team, working as a part of their Property Insurance department.

You'll be entering in data whilst speaking with customers, so you'll need to have an attention to detail and the ability to communicate clearly and precisely. As you'll be closely working with your teammates, you'll be a natural at working in a team, cooperating with others and building effective working relationships.

**Duties will include**:

- Handling a range of enquiries relating to our Total Landlord Insurance product
- Actively developing and maintaining professional relationships with insurer partners, affiliates and other third parties
- Making sure all documentation issued and actions taken fall within the agreed service standards and Financial Conduct Authority (FCA) regulations
- General Customer Service & Administration

**Ideal experience would include**:

- Ideally some experience within insurance, or from the Property sector and/or from a Customer Service background
- Excellent attention to detail, making sure high standards of quality are consistently maintained
- The ability to work within a team environment and cooperate with team members, building effective working relationships
- Drive and self-determination with the ability to implement solutions to problems
- The ability to plan and organise, making effective use of time and resources
- Sound knowledge of microsoft office packages and able to learn new systems and processes when needed

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Reference ID: DH15041



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