Digital Account Manager

3 weeks ago


Cardiff, United Kingdom Heat Recruitment Full time

Digital Account Manager / Account Manager / Client Management / Ecommerce / Digital / Permanent

**Digital Account Manager**

**Location - Cardiff - Remote/Hybrid (UK Applicants)**

**Salary - £30 - £35K (DOE) plus excellent benefits**

I am working with a leading Cardiff based digital agency who are experiencing excellent growth and due to this they are looking to hire a Digital Account Manager to manage existing and potentially new accounts.

**Digital Account Manager Specification**:

- You will maintain excellent relationships with clients
- You will run client meetings and present to clients
- You will be managing and working with multiple clients - medium to large in size and turnover.
- You will hold weekly meetings with client/s to communicate the progress of existing tickets and discuss new work and priorities.
- You will coordinate the activities of the team to deliver clients' work on time and within budget.
- You will demonstrate the ability to consistently respond to customer needs in a timely and effective manner.
- You will manage multiple simultaneous projects across multi-skilled teams - digital management of e-commerce websites.
- You will attend the weekly sprint planning meeting
- Update senior management with current projects, risk areas and client satisfaction.
- Create Monthly reports for the clients'
- Conduct monthly Service Improvement Plans with each client
- Conduct 6 month roadmap planning meetings with the client.
- Responsible for building proposals of work and gathering estimates.
- Ensures invoicing is accurate and on-time.
- Monitors clients support hours
- Upselling the value of our other services
- Advising clients on new and emerging technologies, and site optimisations
- 3 years’ experience in a relevant industry
- Experience in E-commerce is a must
- Previous experience managing a mixture of small-medium sized projects
- Bright, ambitious, and looking to progress in a fast-paced, challenging work environment
- Client management skills including running workshops and presentation skills.
- Proven experience leading requirements gathering workshops and writing functional design documents.
- Ability to understand a client's business strategy, their processes and develop technical solutions
- Excellent communication skills with the team and clients
- Ability to manage time effectively
- Naturally well-organised, reliable, and enjoys working in a methodical way

If you are a Digital Account Manager or aspire to be one and have the relevant experience, please send me your CV and I will call you to discuss in the strictest confidence.

**Digital Account Manager / Account Manager / Client Management / Ecommerce / Digital / Permanent



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