Manager-Account Manager
4 weeks ago
We’re looking for a talented and experienced Account Manager to deliver best-in-class strategic direction to Spindogs’ broad portfolio of clients. In Spindogs, we call our Account Managers, Business Partners.
The role of a Business Partner (Account Manager) is to be the primary point of contact for our clients for every interaction.
You will work closely alongside your clients, becoming an integral part of their teams and helping them extract value from our expertise that makes a tangible difference to their bottom line. A background in web, brand or digital marketing is preferable, but a demonstration of managing high-level client relationships in a wide range of industries is key to the role.
You will be working on multiple client accounts in addition to performing management responsibilities and should be comfortable with a changeable workload and be able to organise and prioritise accordingly.
The role is based at our head office in Cardiff, but we can support remote applicants within the UK. You would be expected to attend both client meetings and key team meetings/social events with your colleagues in the Cardiff office.
A results-driven and commercial mentality with an innate ability to uncover and understand client challenges and objectives
• Excellent interpersonal skills - building lasting relationships as trusted advisors grounded in honesty is key to the role’s success
• Practical and measurable experience in delivering successful client strategies and services
• An in-depth and applicable understanding of the digital landscape
• This includes overseeing the project delivery of work to agreed timescales and specifications.
• Development of client strategy and management of implementation through the delivery teams
• Identifying opportunities for future growth within each client, working with the wider team to nurture and convert said opportunities.
• Ensuring consistent (and uncompromising) superior client service standards.
• Providing strategic digital marketing support to the business development (BD) team
• Team player - looking to make a positive difference in the office culture
• We know how strange it can be to start a new job, especially remotely. A chance to work at one of the largest web agencies in Wales. you’ll join a team of creative and inspiring individuals, all considered to be experts in their digital fields.
• Thanks to our dedicated ‘Culture Club’, we have a constant stream of socials to look forward to, from after-work drinks to Drag Queen Bingo
• Whether an internal training course or an external qualification, we always encourage professional development and will cheer you on from the side-lines as you progress.
• A flexible work-life balance. Whilst we have a fantastic office to work from, we give you the freedom to decide what working arrangement works best for you.
• A private health insurance package with generous rewards. We are partnered with Vitality Health which provides fast access to high-quality healthcare. Excellent communication skills are key to this role and proactivity is a quality we look for in all of our candidates.
If we feel we would work well together we’ll invite you in for an informal chat as soon as possible.
• 40 hours per week (Mon-Fri)
•
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