Bank Switchboard Operator

2 weeks ago


Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

The switchboard operators are the first point of contact to the Luton and Dunstable hospital for the public, which is operated at a 24/7/365 facility. The department itself can take sometimes 30’000 calls in a month, and is the department where emergency calls are received and handled accordingly for the entire trust. A switchboard operator needs to be someone who has the ability to communicate well and handle potential stressful calls and situations in a calm manner.

A bank opportunity has arisen to become a Bank member of the Switchboard Team.

This is an adhoc position to cover Annual leave and sickness within the department.

The applicant will need to be enthusiastic and adaptable within the Switchboard and its varied roles. The applicant would be dealing with all types of Estates and taxi requests from across the Trust, outside contractors and dealing with the general public as well. They will be working in a busy environment and must be able to prioritise telephone calls and workloads.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.

To put the patient first by providing an efficient and customer focused front line 24
- hour telephone service for the Trust.

This post requires the ability to communicate
with patients and their relatives, hospital staff at all levels, emergency services,
members of the public, as well as other professional individuals, bodies and
agencies, Please see attached Job Description and personal specfication


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