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Medical Receptionist

4 months ago

Bolton, United Kingdom Octagon Medical Centre Full time

**JOB DETAILS**

**Job Title**: Medical Receptionist

**Hours of Work**:37.5 (Mon to Thur 08:00 - 16:30, Fri 10:00 - 18:30)

**Salary**: From £10.42 - Depending on experience

**Base**:Octagon Medical Centre

**REPORTING ARRANGEMENTS**

**Managerially Accountable to**: Practice Manager

**Reporting to**: Office Manager

**DUTIES AND RESPONSIBILITIES**
- **Operations**_
- To welcome patients in a friendly, efficient and helpful manner, and handle all queries efficiently and courteously, according to practice procedures.
- Answer the telephone in a polite and helpful manner, taking appropriate measures to ensure the provision of an effective service.
- To deal with all patient queries in a professional manner, which includes registering patients, arranging appointments, ordering ambulances, and ordering/distributing prescriptions.
- Distressed/challenging patients or patient complaints to be dealt with in a sympathetic and tactful manner, and where necessary to be escalated to Office Manager
- Where patient requires a home visit, record accurate information and pass on to Doctor.
- Ensure patient information is recorded / retrieved on the computer system accurately and promptly using templates.
- Undertake all general administration duties as required, such as scanning clinical letters on to patients records, coding various clinical letters, filing and extracting records, summarising of medical records, opening mail, preparing records/documents for clinics and distributing letters/documents efficiently and promptly, ensuring that practice procedures are followed at all times.
- Deal appropriately with instructions and queries from management, Doctors and Surgery staff.
- Any information regarding unresolved/urgent matters to be left readily available for any incoming colleagues to identify and resolve.
- Arrange recall of patients, as and when required.
- Receive samples from patients, and ensure the correct forms are completed correctly and accompany them to the laboratory.
- Maintain a tidy working environment, ensuring that stock levels of stationary, documents and bottles etc are maintained in the consulting rooms/reception area.
- Open and Close the premises when necessary, ensuring that the telephone system is diverted to answering service/reconnected to normal service and all equipment is shut down and switched off.
- Work within Confidentiality, Data Protection, Health and Safety and Fire policies, referring to Practice Manager when in doubt.

In addition, you may be required to undertake such other duties within the practice, as may reasonably be required of you.
- **Communication and Teamwork**_
- To communicate effectively with GP’s, Health Professionals, Patients and Relatives and Nursing and Surgery staff, to ensure the efficient running of the practice.
- Establish a good rapport with management and colleagues.
- To work as a team member with fellow colleagues.
- To participate in team meetings, and initiate ideas to improve the working environment.
- **Key Skills**_
- Ability to organise work effectively and efficiently.
- Ability to plan time, prioritise workload and work to deadlines.
- Good Telephone manner.
- Reception or Customer Service experience.
- Computer Experience.
- Excellent verbal and written communication skills.
- Flexible approach to work.
- **Health, Safety and Security**:_
- All employees have a duty to report any accidents, complaints, defects in equipment, near misses, and untoward incidents, following Trust procedure.
- To ensure that Health and Safety legislation is complied with at all times, including COSHH, Workplace Risk Assessment and Control of Infection.
- All employees have a duty to ensure they are up to date with routine immunisations
- **Confidentiality**:_
- All information relating to patients and staff gained through your employment with this Trust is confidential.
- **Training**:_
- Will be required to take responsibility for your own development, and completion on annual training modules
- All employees have a duty to attend all mandatory training sessions as required by the practice.
- Any other general requirements as appropriate to the post and location
- **Hours of Work**:_
- **Post**:_

Full-time Receptionist 37.5 hours per week
- **Pension**:_

You will be Auto enrolled in the NHS Pension Scheme unless you choose to opt out
- **Vaccines**:_

Must have relevant vaccines for the post, MMR, COVID, Hep B and Tetanus, Diphtheria and Polio

**Job Types**: Full-time, Permanent

**Salary**: From £10.42 per hour

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends
- Overtime

Work Location: In person

Application deadline: 11/12/2023