Customer Service Advisor
5 days ago
Customer Service Advisor
Manchester Staff are working with a Financial Services client who are looking to add a Customer Service Advisor to their team. The company are looking to build on recent success by enhancing their company profile and grow their customer base. The positionis office based at their central Manchester office.
The customer service advisor will be responsible for assisting cutomers in achieving their financial goals. Whether they’re saving towards University, for a new home, a life event like a wedding or towards their long term retirement plans
**The role**:
- Answer incoming calls and provide support in various areas for their customers.
- Write various correspondence between the team and customers.
- Liaise with customers and business partners to ensure all information provided is accurate and up to date.
- Take inbound calls and resolve administrative matters for new and existing customers quickly and efficiently
- Ensure compliance processes are followed at all times.
- Commit to providing brilliant customer service to ensure that the integrity of customer relationships are maintained.
**Required Skills**:
- Financial Services background is desirable.
- A passion for providing excellent customer service.
- Excellent communication skills.
- Ability to build relationships.
- Enjoy being part of a team.
- You are proactive and love to keep busy
**The Package**
- Salary of 18.5k - £20,000 salary
- Christmas Closure
- Clear career progression plan
- 22 days holiday, plus your birthday as a paid day off.
- Team incentives and reward and recognition programmes
- City centre offices in Manchester
- Fantastic Benefits Package
**About Manchester Staff**:
Manchester Staff are a specialist recruitment business focused on delivering highly experienced and reputable permanent staff to local businesses.
**We can offer**:
- Free support and advice to help you with your job search.
- Full interview support including a pre-interview call with a specialist consultant and coaching on interview tips and techniques.
- After placement support.
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