Customer Service Advisor

5 months ago

Liverpool, United Kingdom Liverpool John Moores University Full time

Liverpool John Moores University (LJMU) is a distinctive, unique institution, rooted in the Liverpool City Region and with a global presence. Our students and staff, past, present, and future, are the beating heart of our city and can be found in every corner of every industry and community. We couldn’t exist anywhere else and have shaped the city in which we belong. Working with the people of Liverpool to improve lives and support communities is at the heart of why we were founded and why we exist today.

The purpose of the Customer Services Team is to co-ordinate the planning, monitoring and delivery of the ‘customer experience’. Its core purpose will be to drive synergies of practice across the entire Estate and Facilities Management Division, managing customer experience, governance, and operational safety, bringing coherence via Business Partnering to how activity relates to broader institutional objectives. It will drive connectivity to faculties, schools, and departments to support academic and professional service delivery.

The role will be the first point of contact for students, colleagues, and visitors to the University. You will always provide a high standard of customer care, responding effectively to a broad range of enquiries through the operation of the Estate and Facilities Management Helpdesk, reception, and Switchboard. The role will also provide administration support to all teams across the Estate and Facilities Management Department providing local administrative support to Campus Services Teams. In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction, and development support as well as family-friendly policies.

This role is for 20 hours per week and working 34 weeks of the year, these weeks will be set in advance. Salary is pro rota.

In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family-friendly policies.

This is an exciting time to join LJMU in our bicentenary year as we deliver the LJMU Strategy 2030 and its vision of LJMU as an inclusive civic university transforming lives and futures, by placing students at the heart of everything we do.

If you feel that this is the role you have been looking for and your skills and experience can make a real difference at LJMU, we look forward to hearing from you.

LJMU is an equal opportunities employer and welcomes applicants from all backgrounds and communities irrespective of age, transgender status, disability, gender, sexual orientation, ethnicity and religion or belief. All our appointments are made on merit.

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