Assessment Co-ordinator

2 weeks ago


Telford, United Kingdom NHS Shropshire, Telford and Wrekin Integrated Care Board Full time

Our team is looking for a hardworking, organised, resilient and proactive person with leadership experience to undertake the role of Assessment Co-ordinator.

The successful applicant will be working in and leading a busy administration team ensuring an effective administration and business support function and co-ordinating the Continuing Healthcare assessment process. This person should have excellent communication skills, be able to organise and prioritise their own workload and have great problem solving and planning skills.

The ideal applicant should have strong computer skills including Microsoft Excel, Word, Outlook and Teams. They should also have experience of presenting complex data in clear and easy to understand formats and have great attention to detail. They will be responsible for ensuring the teams correct recording of all new referrals and information onto our patient management system and that they keep accurate and confidential records.

The post will be based in the office full time from Monday-Friday, 9am-5pm. Please note that the team will be moving to a new office in Wellington in January 2024.
- Line management of the administration team, including allocation of work, sickness management, performance reviews, appraisals, staff development, recruitment, performance management, training and daily supervision and support.
- Co-ordinate the CHC assessment booking process, allocating bookings to administrators, monitoring assessment performance and compliance with local, regional and national performance standards and ensuring assessments are arranged in a timely manner.and in accordance with the Continuing Healthcare Framework. Communicate information, trends and issues in relation to this including briefings and reports.
- Be responsible for ensuring the use of appropriate electronic and manual systems to ensure the team accurately record information and maintain the patient management system data integrity.
- Deal tactfully and sensitively with telephone enquiries received from members of the public and health professionals.
- Provide clear information on the progress of cases in response to enquiries from families, referrers and other staff regarding Continuing Healthcare cases.
- To understand relevant processes, guidance and legislation required for the role; including but not limited to Continuing Healthcare and Mental Health Act and how these relate to local guidelines.

The Individual Commissioning Team is responsible for assessment, commissioning and case management for individuals with complex health needs, including NHS Continuing Healthcare, NHS Funded Nursing Care, Mental Health Act and subsequent aftercare, hospital discharge and end of life care. All roles within the team offer opportunity to make a positive difference to the lives and experiences of those who access our services.

Job Summary
- The postholder will be accountable to the Associate Director - Individual Commissioning and responsible to/line managed by the Business Support Lead. The postholder will directly line manage the Administration Co-ordinators and indirectly line manage the IC/CHC Administrators. They will be responsible for ensuring an effective administration and assessment support process for all Individual Commissioning assessments.
- The post holder will monitor assessment performance and compliance with all local, regional and national performance monitoring standards and ensure that assessments are arranged in a timely manner.
- The postholder will be responsible for ensuring the use of appropriate electronic and manual systems to ensure the team accurately record information and maintain the patient management systems data integrity. These systems will support the team in delivering a high-quality service to patients and users and in supplying accurate timely information in regard to delivering against activity, outcome and financial targets.
- The postholder will ensure that an effective administration and business support function is maintained and that all tasks are undertaking in a timely manner.

Key Working Relationships
- Individual Commissioning management team
- Individual Commissioning team members
- Safeguarding teams
- Local Authority
- Service users and relatives
- Solicitors and other legal representatives
- Care providers from all sectors
- NHS STW colleagues
- Educational establishments
- Finance team
- Commissioning team (this list is not exhaustive)

Job Responsibilities

Communication & Relationships Skills
- To be responsive to clients, carers, care providers and other relevant individuals and organisations ensuring that queries are rapidly and appropriately addressed or diverted to the appropriate person.
- To confirm care cases, including overseeing/managing the screening of cases for presentation at panel, checking all the documents and relevant papers are properly completed and signed by the referrer and to provide a summary for panel members and record panel discussio



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