Care Co-ordinator

3 weeks ago

Telford and Wrekin, United Kingdom Telford Mind Full time

**Care Coordinator**

Telford Mind have been contracted to provide a Care Coordinator for Newport and Central Primary Care Network (PCN).

Telford Mind aspire to have a diverse workforce because we strongly believe that diversity enables better organisational outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better outcomes for our service users who are the heart of everything that we do.

**Contract**:
Fixed Term until 31st March 2024 (to be reviewed annually)

**Hours**:
37.5 hours per week, Monday - Friday, 9.00 am - 5.00 pm

(flexible working is required to cover weekends and evenings to suit the needs of the service).

**Place of Work**:
You will be required to work at Telford Mind and across the four surgeries within the Newport PCN, Shawbirch Medical Practice, Donnington Medical Practice, Wellington Road Surgery and Lindenhall Surgery.

**Salary**:
£24,706.50 p/a

**Disclosure**:
**Job Purpose**

You will be required to work as part of a wider Multi-Disciplinary Team, ensuring that the service supports patients to take control of their wellbeing and live happier, healthier lives. There will be an emphasis on mental health, supporting people with their emotional health and wellbeing needs. The team will compromise of a number of different disciplines including Social Prescribers, Mental Health professionals and others.

You will be required to take referrals, coordinate and support the Multi Disciplinary Team ensuring that patients’ needs are met and no one is left without care. You will also be required to hold a small caseload.

As part of your caseload, you will be required to work closely with patients to develop a personal plan of desired outcomes and actions referring them to voluntary sector services, community groups, and activity clubs and, where relevant, public sector services in order to achieve these outcomes and actions.

You will develop a strong and coherent knowledge of the local voluntary and community sector, thus ensuring that clients are referred appropriately with your support. Additionally, you will build links with voluntary sector organisations, community groups, health and social care partners engaging and acting as an advocate for the project, building relationships for the future referral of patients.

This will be a challenging role and you will be required to work closely with the Primary Care Manager. You will be working at Telford Mind and in any of the four GP Practices within the Newport Primary Care Network.

You must have strong IT skills as you will be required to record and collate information, including producing regular monthly, quarterly and annual reports and any other reports as required to demonstrate the impact of the service.

As the service is evolving, you will also be feeding back what works well in order to develop models of good practice. You will work closely within the PCN and clinicians as well as multi-disciplinary teams to achieve positive, sustainable outcomes for patients.

You will need experience and qualifications relevant to the role and a desire to make a difference.

You must have a full driving licence and access to your own vehicle.

**Main Duties and Responsibilities**:
**The Care Coordinator will**:

- Develop referral processes with primary care staff to meet people’s need and be the first point of access for all referrals.
- Seek to understand the individual in order to effectively support them to access the most appropriate support.
- Ensure referrals are taken in a timely manner from PCN practices and other members of the MDT team. You will be responsible for all referrals and including the allocation to the MDT Team and or external organisations.
- Provide information to individuals about a range of services to promote health and wellbeing and maintain independence.
- Facilitate access, where appropriate, to services available in the community and NHS
- Build relationships with the local voluntary sector and community groups
- Work closely with MDT colleagues other health and social care professionals.
- Work in partnership with practices to understand their people’s needs, using local knowledge and patient data to target specific cohorts of people and ensure service data is captured

**Delivery**:

- To take referrals from PCN practices and other MDT Team members
- Proactively engage people into the service using a variety of approaches, including receiving electronic referrals from GPs and contacting people directly over the phone to discuss the service
- Deliver a service that is flexible, person centred, focuses on people’s strengths and personal goals and provides them with choice
- Undertake a person-centred approach Co-produce a personalised support plan with the person to improve their health and wellbeing, introducing or reconnecting people to community groups and statutory services as appropriate
- Use person centred approaches to assess and

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