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Retirement Living Co-ordinator

4 months ago

Telford, United Kingdom The Wrekin Housing Group Full time

**Salary Range: Scale 4, Starting at £24,317 per annum plus essential car user allowance**

**Hours of Work: 36 hours per week**

**Work pattern: Monday to Friday, covering the core service of 08.30am to 17:00pm**

**Location: Telford, Shropshire**

**Job Type: Permanent, Full-Time**

**Closing date: 14**th** June 2024**

**Interviews: 26**th** and 27**th** June 2024**

**The Role**:
Are you looking for a fresh challenge? We are looking for an individual with the expertise to deliver comprehensive housing management services to our residents within a retirement living environment.

Your primary duties will include overseeing the daily operations of a Retirement Living Scheme, prioritising the safety and welfare of residents to facilitate independent living.

Your responsibilities will extend to conducting accompanied viewings for prospective tenants, collaborating with the income management team to streamline rent collection, aiding in housing benefit claims, and conducting biannual wellbeing assessments for all residents and their accommodations.

**Benefits and Rewards**:
In return, we offer you a rewarding opportunity within a supportive team of experienced mentors and peers, ensuring you thrive throughout your career. In addition, we offer the below rewards:

- Annual leave starting with 22 days and incrementing with length of service up to 30 days, plus bank holidays and organisational wide December shut down.
- Generous employer pensions contribution
- Flexible and friendly team
- Access to private health care options
- Life Assurance
- Enhanced family friendly leave
- Enhanced sick pay
- Financial, Physical and Mental Wellbeing Support
- Discounted gym and a savings/discount scheme for shopping and days out
- Staff discounts
- Free on-site parking

**What are we looking for from you?**

Given the environment you will be working in, you must be able to demonstrate outstanding customer care within a sheltered housing or customer services environment. Having excellent administration and prioritisation skills are essential.

You will hold a recognised First Aid at work qualification, or be willing to work towards gaining this qualification. A Basic Food and Hygiene Certificate is essential, or you will be willing to work towards gaining. A full driving licence and use of a vehicle for business use is essential

You will promote a positive, friendly and understanding attitude towards our customers and other colleagues in order to achieve consistency with the high levels of performance, efficiency and quality that is expected of our Employees.

**A little about who we are**:
The Wrekin Housing Group is at the forefront of making a difference to people’s lives. As a socially minded business, we provide 13,000 homes for affordable and social rent across Telford & Wrekin, Shropshire, and Staffordshire. We have ambitious plans to grow up to 16,000 homes by 2025 and we are also an innovative and well recognised provider of care.

Alongside our growth plans we are embarking on a fundamental transformation programme to modernise how we interact with our customers, engage communities and support partners. Everyone matters at Wrekin so we are investing in our people and the systems they use to improve quality and choice across the organisation.

Our vision and aims are clear and we are determined to deliver. We are seeking someone who can inspire positive change, communicate clearly and enable our people to support each other and grow. We want you to drive the strategy and delivery of our ambitions for customers across our socially minded business.

**Our Inclusive Culture**:
T**he Recruitment Process**:
In partnership with our trusted external providers we are committed to undertaking care and safeguarding checks with all colleagues. These checks may vary according to the role you have applied for.

**How to Apply**:
**This role requires that successful applicant to hold a Full UK Driving License and the use of a vehicle for business use.**

***
**This role requires an Enhanced DBS Check**

***
Ref : WHG2363. Closing Date : 14/06/2024 - Interview Date : 26/06/2024