Customer Service Supervisor

7 days ago


Forest Gate, United Kingdom Fair Deal Centre Limited Full time

Job Summary:
**Duties**:

- Manage and supervise a team of customer service representatives
- Communicate with customers to address inquiries, resolve issues, and provide information
- Analyze customer service data to improve processes and enhance the customer experience
- Provide leadership, guidance, and support to the customer service team
- Monitor team performance and provide feedback for continuous improvement
- Handle escalated customer complaints and issues effectively
- Develop and implement customer service policies and procedures

**Requirements**:

- Proficiency in English; fluency in Bengali a plus (Multilingual)
- Proven experience in a customer service supervisory role (Supervising)
- Strong communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Excellent leadership and team management abilities (Leadership)

Joining our team as a Customer Service Supervisor offers the opportunity to lead a dynamic team, enhance customer satisfaction, and contribute to the growth of the organization.

**Job Types**: Full-time, Permanent

Pay: From £26,200.00 per year

**Benefits**:

- Bereavement leave
- Company pension
- Employee discount
- On-site parking
- Paid volunteer time
- Referral programme
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Flexitime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- Retail sales: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

Application deadline: 04/06/2024
Reference ID: FairDeal7220
Expected start date: 01/06/2024


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