Current jobs related to Customer Service Assistant - Forest Hall - Verisure UK
-
Customer Service Representative
3 days ago
Forest Hall, United Kingdom Verisure UK Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Verisure UK. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesProvide excellent...
-
Customer Service Representative
3 days ago
Forest Hall, United Kingdom Verisure UK Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Verisure UK. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesProvide excellent...
-
Customer Service Advisor
4 days ago
Forest Hall, United Kingdom CV-Library Full timeCustomer Service Advisor Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: 37.5 hours per week Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31 days after 12...
-
Customer Service Representative
3 days ago
Forest Hall, United Kingdom Verisure UK Full timeJob Title: Customer Service AdvisorWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Verisure UK. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key...
-
Customer Service Representative
3 days ago
Forest Hall, United Kingdom Verisure UK Full timeJob Title: Customer Service AdvisorWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Verisure UK. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key...
-
Multi-Channel Customer Service Operator
4 days ago
Forest Hall, United Kingdom CV-Library Full timeMulti-Channel Customer Service Operator Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: 37.5 hours per week Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31...
-
DIY/Back Office Customer Service Advisor
4 days ago
Forest Hall, United Kingdom CV-Library Full timeBack Office / DIY Customer Service Advisor Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: Full Time, 37.5 hours per week Shift Patterns: between 9am to 8pm, Mon-Fri, and Saturdays and Sundays 9am-6pm. 5 on 2 off Holidays: 21 days’...
-
Customer Service Assistant
4 weeks ago
Hall Street, United Kingdom East of England Coop Full timeCustomer Service AssistantCome and join our team! As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to...
-
Customer Loyalty Specialist
4 days ago
Forest Hall, United Kingdom CV-Library Full timeCustomer Loyalty Specialist – Move Team and Feedback Management Team Newcastle Upon Tyne Full-time Salary: £22,500 - £24,500 basic per annum + up to £4,800 (OTE £27,300) Working Hours: Full Time, 37.5 hours per week Holidays: 21 days holidays (increasing to 23 days after 1 years’ service) plus bank...
-
Customer Care Call Advisor
4 days ago
Forest Hall, United Kingdom CV-Library Full timeCustomer Care Call Advisor Newcastle, NE12 8BU Salary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE) Working Hours: 37.5 hours per week Shift Pattern: Monday to Friday between 9am until 5:30pm Holidays: 29 days’ annual leave including bank holidays,...
-
Customer Care Call Advisor
4 weeks ago
Forest Hall, United Kingdom Verisure UK Full timeCustomer Care Call AdvisorNewcastle, NE12 8BUSalary: Starting £22,500 basic increasing to £24,500 with role progression. Role includes uncapped commission (up to £50,000 OTE)Working Hours: 37.5 hours per weekShift Pattern: Monday to Friday between 9am until 5:30pmHolidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1...
-
Customer Retentions Team Manager
1 month ago
Forest Hall, United Kingdom Verisure UK Full timeRetentions Team Manager Customer Care departmentQuorum Business Park, Longbenton, NE12 8BUFull-timeWorking Hours: Monday-Friday 09:00-17:30 or 09:30-18:00Salary: Basic £29,000 pa + bonus OTE £55,000Holidays: 21 days holidays (increasing to 23 days after 1 years’ service) plus bank holidaysA career with Verisure offers far more than just a job. We are...
-
Customer Service Representative
3 weeks ago
Lostock Hall, United Kingdom Priory Group Full timeAbout the RoleWe are seeking a skilled and compassionate Customer Service Representative to join our team at Priory Group. As a Support Staff member, you will play a vital role in providing exceptional support to our customers.Key ResponsibilitiesProvide high-quality customer service and support to our customersAssist with administrative tasks and maintain...
-
Customer Service Representative
3 weeks ago
Lostock Hall, United Kingdom Priory Group Full timeAbout the RoleWe are seeking a skilled and compassionate Customer Service Representative to join our team at Priory Group. As a Support Staff member, you will play a vital role in providing exceptional support to our customers.Key ResponsibilitiesProvide high-quality customer service and support to our customersAssist with administrative tasks and maintain...
-
Assistant Manager
3 weeks ago
Forest Hill, United Kingdom Glencourt Associates Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Assistant Manager to join our team at Glencourt Associates. As a key member of our sales and customer service team, you will play a crucial role in assisting customers with their needs and promoting our services.ResponsibilitiesCustomer Engagement: Interact with potential customers to...
-
Assistant Manager
3 weeks ago
Forest Hill, United Kingdom Glencourt Associates Full timeAbout the RoleWe are seeking a highly motivated and customer-focused Assistant Manager to join our team at Glencourt Associates. As a key member of our sales and customer service team, you will play a crucial role in assisting customers with their needs and promoting our services.ResponsibilitiesCustomer Engagement: Interact with potential customers to...
-
Customer Service Representative
3 weeks ago
Lostock Hall, United Kingdom Priory Group Full timeAbout the RoleWe are seeking a skilled and dedicated individual to join our team as a Bank Support Worker at Priory Group. As a key member of our Adult Care division, you will play a vital role in providing exceptional support to our clients and colleagues.Key ResponsibilitiesProvide high-quality customer service to clients and stakeholdersAssist with...
-
Customer Service Representative
3 weeks ago
Lostock Hall, United Kingdom Priory Group Full timeAbout the RoleWe are seeking a skilled and dedicated individual to join our team as a Bank Support Worker at Priory Group. As a key member of our Adult Care division, you will play a vital role in providing exceptional support to our clients and colleagues.Key ResponsibilitiesProvide high-quality customer service to clients and stakeholdersAssist with...
-
Customer Service Representative
4 weeks ago
Lostock Hall, United Kingdom Priory Group Full timeAbout the RoleWe are seeking a skilled and compassionate Bank Support Worker to join our team at Priory Group, a leading provider of adult care services.Key ResponsibilitiesProvide exceptional customer service to our clients and stakeholdersAssist with administrative tasks and support the banking teamDevelop and maintain strong relationships with clients and...
-
Customer Service Representative
3 weeks ago
Lostock Hall, United Kingdom Priory Group Full timeAbout the RoleWe are seeking a skilled and compassionate Bank Support Worker to join our team at Priory Group, a leading provider of adult care services.Key ResponsibilitiesProvide exceptional customer service to our clients and stakeholdersAssist with administrative tasks and support the banking teamDevelop and maintain strong relationships with clients and...
Customer Service Assistant
4 months ago
Newcastle, NE12 8BU
Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus
Working Hours: 37.5 hours per week
Shift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)
Holidays: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.
Verisure Services are growing their Customer Service department
As a Customer Service Assistant, you will be the point of contact for our all our customers, ensuring their queries or complaints are resolved quickly and professionally in a call centre environment.
Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.
Responsibilities:
Provide excellent customer experience front line assistance and help with technical issues within our busy inbound customer service team
Dealing with customer complaints effectively
Answer customers’ queries on how to use the alarm system or providing technical help within our agreed service times.
Assist customers regarding invoices and taking payments over the phone
Make outbound calls when needed to update customers on their needs.
Ensure First Call Resolution at any time in any communication channel
Update relevant information in our customers’ records
Skills & Experience:
6 months’ experience in customer service including call centre and retail.
Excellent communication skills with problem solving attitude
Customer oriented, genuine passionate about customers' security and safety.
Ability to multitask effectively whilst keeping a high level of service quality
Strong computer and MS office skills.
We welcome applications from different experiences including retail and call centre
Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:
Enjoy your birthday off as a special treat.
Satisfy your cravings at our onsite coffee shop and our canteen.
Stay active with discounted gym and health club memberships.
Access private healthcare and MediCash cash plan.
Unlock a world of freebies and discounts with PerkBox.
Earn rewards through our employee referral program.
Enhanced maternity and paternity scheme.
Enjoy discounts on our alarm systems.
Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to support you develop new skills.
Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.
Diversity and Inclusion
Verisure is an equal opportunities employer. We recognise the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow.
Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help.
Ready to join our team and make your dream job a reality? Apply today and we’ll get in touch
Be you. Be more. Be Verisure.
All employees must complete a DBS check, provided by Verisure to all successful candidates
