Service Desk Analyst

2 weeks ago


Durham, United Kingdom Sellick Partnership Full time

**Service Desk Analyst**

**Temporary Role**

**6 month**

**£14.92 / hour**

In this role you would be working as a Service Desk Analyst in an arm's length NHS organisation. Within this role as a Service Desk Analyst you would be apart of a team which delivers an effective Technical Support Service. This role is a temporary positionfor 6 months. The organisation works in the office 5 days a week based in Durham. This role is looking for an individual who has a strong interest in IT and someone who has worked in customer service before; having pervious experience within Service Desk wouldbe desired but is not essential.

Your new role:

- In your new role as Service Desk Analyst, you will be ensuring timely resolution of incidents and fulfilment of customer requests.
- You will provide consistent high quality technical support services to the customer base.
- As the Service Desk Analyst, you will support change management process and procedures as required
- In this role you will be required to support the creation, maintenance, and update of ICT user guides
- You will need to support the achievement of KPI's as defined in service level agreements and adhere to all relevant internal service management processes and procedures

About you:

- Looking for an individual who has a passion for IT
- You will have a good level of customer service experience
- Previous experience on a service desk would be desired
- You will be available on short notice
- You will have excellent communication skills



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