Assistant Customer Services Manager for College Libraries
3 weeks ago
The Role and the Department
This is a new post and an exciting opportunity to develop relationships between the main university library and Durham’s college libraries. You will be based in the Customer Services section of University Library and Collections, and work collaboratively across all our teams. You should be passionate about the opportunities libraries provide and open to creative and different ways to achieve this.
In conjunction with the Head of Customer Services and the Library Customer Services Manager this post will take a coordinating approach across the college libraries. You will develop a strong, proactive relationship between college libraries and University Libraries and Collections.
There are opportunities for some hybrid working. The post will be based at Bill Bryson Library. Our colleges are located across the City of Durham, and you will regularly attend them onsite.
The Customer Services Team provide all front-line (face to face and virtual) customer, visitor and enquiry services for the Library and Collections. This includes services at our in-person and virtual enquiry desks at our libraries, visitor attractions, museums and castle. Our team is responsible for library circulation processes, operations and delivery, library disability support services for students, user communication, visitor experience, access to our buildings and management of our spaces. We lead on User Experience work for the department, taking a user centric approach to service development and delivery. We also lead on buildings support and health and safety for the department.
For more information please see the job description.
£29,605 to £36,024 per annum
-
Durham, Durham, United Kingdom Durham University Full timeThe Role and the DepartmentThis is a new post and an exciting opportunity to develop relationships between the main university library and Durham's college libraries. You will be based in the Customer Services section of University Library and Collections, and work collaboratively across all our teams. You should be passionate about the opportunities...
-
Durham, United Kingdom Durham University Full timeThe Role and the Department This is a new post and an exciting opportunity to develop relationships between the main university library and Durham’s college libraries. You will be based in the Customer Services section of University Library and Collections, and work collaboratively across all our teams. You should be passionate about the opportunities...
-
Durham, Durham, United Kingdom DURHAM UNIVERSITY Full timeThe Role and the DepartmentThis is a new post and an exciting opportunity to develop relationships between the main university library and Durham's college libraries. You will be based in the Customer Services section of University Library and Collections, and work collaboratively across all our teams. You should be passionate about the opportunities...
-
Durham, County Durham, United Kingdom Durham University Full timeThe Role and the DepartmentThis is a new post and an exciting opportunity to develop relationships between the main university library and Durham's college libraries. You will be based in the Customer Services section of University Library and Collections, and work collaboratively across all our teams. You should be passionate about the opportunities...
-
Durham, Durham, United Kingdom Durham University Full timeThe Role and the DepartmentThis is a new post and an exciting opportunity to develop relationships between the main university library and Durham's college libraries. You will be based in the Customer Services section of University Library and Collections, and work collaboratively across all our teams. You should be passionate about the opportunities...
-
Durham, Durham, United Kingdom DURHAM UNIVERSITY Full timeThe Role and the DepartmentThis is a new post and an exciting opportunity to develop relationships between the main university library and Durham's college libraries. You will be based in the Customer Services section of University Library and Collections, and work collaboratively across all our teams. You should be passionate about the opportunities...
-
Durham, Durham, United Kingdom Durham University Full timeDurham £29,605 to £36,024 per annum Full Time Permanent 7th May 2024 23rd May 2024 The Role and the DepartmentThis is a new post and an exciting opportunity to develop relationships between the main university library and Durham's college libraries. You will be based in the Customer Services section of University Library and Collections, and work...
-
Durham, United Kingdom Durham University Full timeThe UniversityAt Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and...
-
Library Assistant
2 weeks ago
Durham, Durham, United Kingdom Durham University Full timeThe Role and the Department The Customer Services Team is part of University Library and Collections. We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department.This includes visitor services at our museums and visitor attractions: Palace Green Library, Oriental Museum and Durham Castle, as well as user...
-
Library Assistant
1 week ago
Durham, United Kingdom Durham University Full timeThe Role and the Department The Customer Services Team is part of University Library and Collections. We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at our museums and visitor attractions: Palace Green Library, Oriental Museum and Durham Castle, as well as user...
-
Library Assistant
1 week ago
Durham, Durham, United Kingdom Durham University Full timeThe Role and the DepartmentThe Customer Services Team is part of University Library and Collections. We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department.This includes visitor services at our museums and visitor attractions: Palace Green Library, Oriental Museum and Durham Castle, as well as user...
-
Library Assistant
1 week ago
Durham, United Kingdom Durham University Remote Work Freelance Full timeDurham £23,751 to £24,533 per annum pro rata Part Time Fixed-Term/Contract 21st May 2024 3rd June 2024 24000730 The Role and the Department The Customer Services Team is part of University Library and Collections. We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department....
-
Library Assistant
1 week ago
Durham, Durham, United Kingdom Durham University Full timeDurham £23,751 to £24,533 per annum pro rata Part Time Fixed-Term/Contract 21st May 2024 3rd June 2024 The Role and the DepartmentThe Customer Services Team is part of University Library and Collections. We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at...
-
Library Assistant
2 weeks ago
Durham, County Durham, United Kingdom Durham University Part timeThe Role and the Department The Customer Services Team is part of University Library and Collections. We provide front-line (face to face and virtual) customer, visitor and enquiry services across our department. This includes visitor services at our museums and visitor attractions: Palace Green Library, Oriental Museum and Durham Castle, as well as user...
-
Customer Service Coordinator
18 hours ago
Durham, Durham, United Kingdom Durham University Full timeThe Role and the Department This role is key to liaison between the University Library and Collections (ULC) department and the University's Estates and Facilities, and Health and Safety teams. The post holder will be a first point of contact for matters relating to ULC buildings and Health & Safety matters. Duties include ensuring access to our buildings...
-
Library Assistant
4 days ago
Durham, United Kingdom Durham University Full timeThe University At Durham University we are proud of our people. A globally outstanding centre of educational excellence, a collegiate community of extraordinary people, a unique and historic setting - Durham is a university like no other. Across the University we have a huge variety of roles and career opportunities, which together make us a large and...
-
Customer Service Coordinator
2 days ago
Durham, Durham, United Kingdom Durham University Full timeContract Duration: Until 30 March 2025The Role and the Department This role is key to liaison between the University Library and Collections (ULC) department and the University's Estates and Facilities, and Health and Safety teams. The post holder will be a first point of contact for matters relating to ULC buildings and Health & Safety matters. Duties...
-
Customer Service Coordinator
1 day ago
Durham, United Kingdom Durham University Full timeContract Duration: Until 30 March 2025 The Role and the Department This role is key to liaison between the University Library and Collections (ULC) department and the University’s Estates and Facilities, and Health and Safety teams. The post holder will be a first point of contact for matters relating to ULC buildings and Health & Safety matters. Duties...
-
Customer Service Coordinator
17 hours ago
Durham, County Durham, United Kingdom Durham University Full timeThe Role and the Department This role is key to liaison between the University Library and Collections (ULC) department and the University's Estates and Facilities, and Health and Safety teams. The post holder will be a first point of contact for matters relating to ULC buildings and Health & Safety matters. Duties include ensuring access to our buildings...
-
College Administrator
4 weeks ago
Durham, United Kingdom Durham University Full time**College Administrator** **(** **Job Number**: **23000631** **)** Hatfield College Grade 4: - £22,630 - £24,144 per annum (Pro Rata) Open-Ended/Permanent - Part Time **Contracted Hours per Week***: 17.5 **Working Arrangements***: 5 days per week, afternoons in person (this position is not available as a hybrid role) **Closing Date***: 17-May-2023,...
