Application Support Engineer
3 weeks ago
**The role will include**:
**What is it like to work in this team**:
This company value considerate, proactive, and progressive people who enjoy finding new solutions and collaborating within teams. You will be joining a small family friendly team who support flexible working and having fun when learning new technologies.
**Key responsibilities will include**:
- Work closely with internal user group to provide advice and guidance on the design and development of new and changed systems to optimise operational efficiency
- Provide timely communication to users on the status of service requests and incidents
- Produce full specification of work defined and seek sign-off before work is commissioned
- Recommend modifications for third party software, attending user groups and act as lead advisor to software vendor
- Plan and implement system modules, enhancements, patches and upgrades in-line with change management process to ensure mínimal impact to the business
- Maintain testing environments
- Research IT development ensuring all system functionality is utilised to create efficient processes within the business
- Support the transition from concept to business as usual for all system upgrades
- Produce and maintain system change documentation
**Knowledge and skills required**:
- Proven experience of analysing user needs and requirements
**Benefits include**:
- Flexible Working
- Holiday buy and sell scheme
- Maternity and Paternity, Adoption and Foster Scheme
- Sick Pay Scheme
- Professional Subscriptions
- Cycle to Work Scheme
- Travel Discounts
- Long Service Awards
- Private Healthcare
- Gym Membership Discounts
- Social Events
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