Client Services Representative I

2 months ago


Cleveland, United Kingdom CSA Group Full time

Statut d'emploi:
Permanent
- Type d'heures:
À temps plein

Nous avons besoin de vous pour former une équipe de calibre mondial

Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d’ingénierie sur les ponts ferroviaires. Aujourd’hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.

Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l’échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord. Il propose des services de mise à l’essai, d’inspection et de certification d’une vaste gamme de produits — des articles de maison aux technologies de pointe — pour veiller à ce qu’ils répondent à des exigences strictes en matière de sécurité, de performance et d’impact sur l’environnement.

Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.
- Résumé du travail:
**Responsibilities**:
- Collects, records and forwards appropriate customer sales inquiry information.- Where appropriate, provides quotes for potential/existing clients using pricing information provided.- Provides status of projects to incoming inquiries from customers with the assistance of an on line tool and the Project Group Manager while maintaining customer satisfaction.- Requests legal documentation from acceptable signing authorities necessary to substantiate a change in ownership affecting Certification.- Verifies and processes customer change requests, and customer document updates and corrections, such as (corrections in name, address, additions and deletions of factories and classes, full cancellations of Master Contract) and finalizes Changes of Records.- Processes and prepares a variety of reports (such as error and Z table reports).- Responds to customer billing and credit inquires, may issue credits or debits as necessary with management approval.- On a daily basis, manage phone queue calls and meet customer needs

Qualifications:
- Post-Secondary Education or equivalent experience- 6 months to 1 year of related Customer Service experience.- Strong computer skills, MS Office (Excel, Outlook), SAP- Strong phone contact handling skills- Excellent oral and written communications- Detailed and results oriented- Some knowledge of engineering and technical terminology- Problem solving skills and conflict resolution skills
- Le Groupe CSA est un employeur qui souscrit au principe de l’égalité des chances; il s’engage à promouvoir la diversité, l’équité et l’inclusion. Nous interdisons toute forme de discrimination et de harcèlement fondée sur les motifs prévus par les lois applicables. Nous sommes une organisation où les possibilités sont fondées sur les compétences et les capacités, et où les différences sont respectées et valorisées. Veuillez communiquer avec nous à l’adresse _
- _
- si vous avez besoin d’une mesure d’adaptation dans le cadre du processus d’entretien._



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