Technical Specialist

Statut d'emploi:
Regular
- Type d'heures:
Full time

Nous avons besoin de vous pour former une équipe de calibre mondial

Les activités du Groupe CSA reposent sur l’atteinte d’un idéal : rendre le monde meilleur, plus sûr et plus durable.Cet ideal est au coeur de notre mission depuis 1919, année où nous avons élaboré notre première norme d’ingénierie sur les ponts ferroviaires. Aujourd’hui, près de 100 ans plus tard, le Groupe CSA compte plus de 3 500 normes, codes et produits connexes.

Le Groupe CSA, dont le siège social se trouve au Canada, est présent à l’échelle mondiale : il possède plus de 30 laboratoires et bureaux en Europe, en Asie et en Amérique du Nord. Il propose des services de mise à l’essai, d’inspection et de certification d’une vaste gamme de produits — des articles de maison aux technologies de pointe — pour veiller à ce qu’ils répondent à des exigences strictes en matière de sécurité, de performance et d’impact sur l’environnement.

Nos employés sont fiers que leur travail ait une incidence positive sur la vie des gens. Nous avons besoin de personnes comme vous pour poursuivre notre mission en ce sens.
- Résumé du travail:
The Technical Specialist will serve as the technical expert in the commercial development of new accounts or the development of new opportunities with established accounts in the energy storage and energy & power industries. To protect the CSA Group marks as the premier mark by ensuring current CSA Group customer satisfaction, while promoting the use of CSA Group for new or expanded services.

**Responsibilities**:
- Provides technical guidance and mentoring for Energy Storage and Energy & Power GBUs.- Mentors junior certifiers and lab staff as required- Performs certification projects and project reviews (CB, Full & Category) as required to maintain technical qualifications.- Actively seeks value added opportunities that increases customer interest and promotes the use of new services for CSA Group. In collaboration with the New Account Managers, contacts inactive and former CSA Group customers to attempt to regain work. Communicates with appropriate Operations staff as required during the sales process.- Responds promptly to all technical sales inquiries and visits with clients as necessary. Prioritizes work assignments and follow up responses to clients inquires and proposals in coordination with the commercial team.- In partnership with the New Account Managers & Strategic Account Managers, establishes and maintains account relationships to meet personal sales targets, emphasizing the expanded use of CSA Group services.- Prepares written pricing proposals for services for clients, working with the commercial team and as required with the technical operations staff.- Participates in associations and outside organizations deemed appropriate by the commercial business unit leader. Establishes and maintains a list of contacts to be shared with others on team.- Manages the relationship with clients by determining client needs and expectations. Relates necessary information to operations to maintain customer satisfaction.- Represents CSA Group at assigned trade shows, exhibits, conferences and client presentations. Identifies and communicates business opportunities and competitive trends. Executes defined market strategies and business initiatives, as assigned.- Maintains accurate and complete client files for the assigned customers and territory, including the input of new/existing client information into the sales database. Additional reporting may be requested as needed.- Provides periodic written reports on calls, customer contact, proposals, quotes, expenses, travel and tradeshow activities, as well as oral presentation as required.- Evaluates industry reports, territory databases, external competitive information and develops territory analysis or provides input to others for presentation and reporting to manager.- Works cooperatively with others, as the lead or the support person in calls, trade shows, and presentations.- Maintains positive contacts within organization to exchange, explain and interpret information or ideas and follow up on client’s requests.- Participates in CSA Group Technical Network, Technical Panel as required and may support international standards development. As a technical authority both inside CSA Group and across industry may participate in technical committees, authoring technical papers, etc.- Ability to prepare project quotations for cost and time. Classify product by use, environment and function. Determines applicable requirements / test / standards. Determine sample requirements and method / location for testing / evaluation best suited to customers’ needs.- Explains the different product certifications programs available to clients and the requirements for control of production.- Is able to explain test rationale and outcomes to customers.- Becomes fully knowledgeable in al