Customer Services Advisor

2 weeks ago


Crewe, United Kingdom Anderson Wright Consulting Ltd Full time

**CUSTOMER SERVICE ADVISOR - CREWE - £22000 - £24000 dependent on experience**

Due to continued success, we are working with a fantastic Crewe based manufacturing company with a global presence. A market leader in their industry, year on year they have experienced continual growth since they were established in 1990. We are lookingto recruit an experienced Customer Service Advisor to join their team.

**COMPANY BACKGROUND**

Our client is market leading independent manufacturing company with sites throughout the UK and overseas. A company that truly looks after their staff with continual support, impeccable training and the opportunity to continue to grow your skill set alongthe way.

**CUSTOMER SERVICE ADVISOR JOB PURPOSE**

To ensure all customer requirements are fulfilled. Successfully developing and maintaining fantastic relationships. Offering accurate and timely resolutions to all customer queries, orders and complaints.

**CUSTOMER SERVICE ADVISOR DUTIES**
- Accurately input or amend customer orders onto an inhouse system
- Ensure all orders are received in the correct format
- Work closely with all internal departments
- Tasks will be varied and will include order processing, problems with existing orders and deliveries
- Conduct full investigations for all customer complaints and find solutions promptly
- Co-ordinate special deliveries
- Administration procedures to be followed and completed at all times

**CUSTOMER SERVICE ADVISOR REQUIREMENTS**
- Possess excellent data entry/administration skills
- Experience working within a busy environment
- PC literate using Word and Excel, as well as in-house systems
- Excellent communication skills, both written and verbally
- Able to develop and maintain fantastic relationships with all customers
- Fantastic organisation skills
- Able to multi-task and prioritise workload

**CUSTOMER SERVICE ADVISOR ** PACKAGE**
- Working Monday to Thursday 8am-5pm and Friday 8am-4pm
- £22000 - £24000 dependent on experience
- Christmas shutdown
- Performance Bonus equating to 10% of salary
- On-site parking
- Opportunity to progress

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In respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment Agency

**CUSTOMER SERVICE ADVISOR - CREWE - £22000 - £24000 dependent on experience



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